Become a Secret Shopper
This is your chance to report on the state of customer service in the UK.
I’m waging war on poor service in Great Britain, and your reports from the frontline are essential in delivering feedback straight to brands.
Simply choose a shop from the list of Britain’s biggest retailers below, give it your star rating out of 5, and deliver your verdict with a short sharp comment.
View Britain's Best (& Worst) Shops
Livestream: The nation speaks on the state of service
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Dreams
Bought a 1700 mattress from Dreams in Knightsbridge. My delivery was cancelled without my knowledge because I subsequently changed the size. I have queued for hours on the phone listening to irritatin... -
Pets at Home
Jackie 11th January 2011 Otford/Sevenoaks They have a 'special offer' selling 3 male rabbits for £35. Male rabbits will fight and kill each other. How irresposible to encourage a sale of 3 male... -
Pets at Home
Jackie 11th January 2011 Otford/Sevenoaks They are have a 'special offer' selling 3 male rabbits for £35. Male rabbits will fight and kill each other. How irresposible to encourage a sale of 3 ... -
Pets at Home
Went to Blackheath Pets at Home today and they could not have been more helpful, I actually came out thinking WOW a store that gives good service!I come from a retail background and very rarely these ... -
Zara
Poor delivery, faulty goods twice, poor refund service. They couldn't care less. I will NEVER buy on line from them ever again, after nearly 4 weeks still not resolved. Had two faulty garments in t... -
Waitrose
Lewes store. Excellent customer service skills. Very pleasant staff. Good range of products....
Any views or opinions are solely those of the author and do not necessarily represent those of Mary Portas or any company associated with her.
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