THE BEST SHOPS IN BRITAIN
The nation has spoken…
My army of Secret Shoppers have cast their votes, written their reviews, and secret shopped their way around the British aisles and this is the result: a live scoreboard of the Best Shops in Britain.
The nation has spoken, but do you agree? Have you had a brilliant experience where everyone else has only had bad? Or have you been let down by the nation’s favourite?
I want this to be an accurate barometer of who’s serving the British public – so let the truth out and click on any retailer below to have your say.
Livestream: The nation speaks on the state of service
- 1 Waterstone’s
- 2 Waitrose
- 3 Monsoon Accessorize
- 4 Iceland
- 5 Peacocks
- 6 CSL
- 7 Body Shop (The)
- 8 TK Maxx
- 9 Staples UK
- 10 Farmfoods
- 11 Focus DIY
- 12 Wallis
- 13 Republic
- 14 Wilkinsons
- 15 Blockbuster
- 16 Rowlands Pharmacy
- 17 Topman
- 18 Goldsmiths
- 19 John Lewis
- 20 Gap
- 21 Fenwick
- 22 Holland & Barrett
- 23 Boots
- 24 Clarks
- 25 Dorothy Perkins
- 26 Selfridges
- 27 ALDI
- 28 Miss Selfridge
- 29 TJ Hughes
- 30 Dunelm
- 31 Superdrug
- 32 Matalan
- 33 Ocado
- 34 Evans
- 35 New Look
- 36 Specsavers
- 37 Mothercare
- 38 Clinton Cards
- 39 House of Fraser
- 40 River Island
- 41 Next
- 42 QVC
- 43 Game
- 44 Laura Ashley
- 45 Ann Harvey
- 46 Topshop
- 47 Marks & Spencer
- 48 Lloyds Pharmacy
- 49 Lidl
- 50 HMV
- 51 Habitat
- 52 Argos
- 53 Morrisons
- 54 Magnet
- 55 Greggs
- 56 Co-Op
- 57 Costcutter
- 58 Sainsbury’s
- 59 o2
- 60 Shoe Zone
- 61 ASDA
- 62 Carpetright
- 63 T-Mobile
- 64 Harveys
- 65 Wickes
- 66 Spar
- 67 Carphone Warehouse
- 68 B & Q
- 69 Pets at Home
- 70 Vodafone
- 71 Phones 4 U
- 72 Poundstretcher
- 73 WH Smith
- 74 H & M
- 75 Martin McColl
- 76 Poundland
- 77 Primark
- 78 IKEA
- 79 Debenhams
- 80 Toys R Us
- 81 Phones 4u
- 82 Homebase
- 83 Comet
- 84 Currys
- 85 Netto
- 86 Halfords
- 87 Ernest Jones
- 88 H. Samuel
- 89 PC World
- 90 3 Mobile
- 91 JJB Sports
- 92 Littlewoods
- 93 Dixons
- 94 Dreams
- 95 Tesco
- 96 Orange
- 97 SCS
- 98 Zara
- 99 DFS
- 100 Fitness First
- 101 Sports Direct
Any views or opinions are solely those of the author and do not necessarily represent those of Mary Portas or any company associated with her.
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This is your chance to report on the state of customer service in the UK.
I’m waging war on poor service in Great Britain, and your reports from the frontline are essential in delivering feedback straight to brands.
Simply choose a shop from the list of Britain’s biggest retailers below, give it your star rating out of 5, and deliver your verdict with a short sharp comment.
LATEST REVIEWS
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Dreams
Bought a 1700 mattress from Dreams in Knightsbridge. My delivery was cancelled without my knowledge because I subsequently changed the size. I have queued for hours on the phone listening to irritatin... -
Pets at Home
Jackie 11th January 2011 Otford/Sevenoaks They have a 'special offer' selling 3 male rabbits for £35. Male rabbits will fight and kill each other. How irresposible to encourage a sale of 3 male... -
Pets at Home
Jackie 11th January 2011 Otford/Sevenoaks They are have a 'special offer' selling 3 male rabbits for £35. Male rabbits will fight and kill each other. How irresposible to encourage a sale of 3 ... -
Pets at Home
Went to Blackheath Pets at Home today and they could not have been more helpful, I actually came out thinking WOW a store that gives good service!I come from a retail background and very rarely these ... -
Zara
Poor delivery, faulty goods twice, poor refund service. They couldn't care less. I will NEVER buy on line from them ever again, after nearly 4 weeks still not resolved. Had two faulty garments in t... -
Waitrose
Lewes store. Excellent customer service skills. Very pleasant staff. Good range of products.... -
B & Q
I am surprised at some of the comments on this site, I always get very good service from my local b&q in Peterhead.. Keep doing a good job always helpful.... -
Sainsbury’s
Home Delivery - the service is always brilliant, the delivery guys are great, but I am getting really sick of the people who pick the products initially. So often I've tried to take advantage of an of...