MaryPortas.com

THE BEST SHOPS IN BRITAIN

The nation has spoken…

My army of Secret Shoppers have cast their votes, written their reviews, and secret shopped their way around the British aisles and this is the result: a live scoreboard of the Best Shops in Britain.

The nation has spoken, but do you agree?  Have you had a brilliant experience where everyone else has only had bad?  Or have you been let down by the nation’s favourite?

I want this to be an accurate barometer of who’s serving the British public – so let the truth out and click on any retailer below to have your say.

Livestream: The nation speaks on the state of service

  • 1
    VN:RO [1.9.7_1111]
    Rating: 4.3/5 (560 votes cast)
    Waterstone’s
  • 2
    VN:RO [1.9.7_1111]
    Rating: 4.0/5 (215 votes cast)
    Iceland
  • 3
    VN:RO [1.9.7_1111]
    Rating: 3.9/5 (440 votes cast)
    Waitrose
  • 4
    VN:RO [1.9.7_1111]
    Rating: 3.9/5 (291 votes cast)
    Monsoon Accessorize
  • 5
    VN:RO [1.9.7_1111]
    Rating: 3.7/5 (214 votes cast)
    Body Shop (The)
  • 6
    VN:RO [1.9.7_1111]
    Rating: 3.7/5 (836 votes cast)
    TK Maxx
  • 7
    VN:RO [1.9.7_1111]
    Rating: 3.7/5 (351 votes cast)
    Peacocks
  • 8
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (76 votes cast)
    Focus DIY
  • 9
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (109 votes cast)
    Farmfoods
  • 10
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (113 votes cast)
    Staples UK
  • 11
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (50 votes cast)
    Republic
  • 12
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (309 votes cast)
    CSL
  • 13
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (151 votes cast)
    Wilkinsons
  • 14
    VN:RO [1.9.7_1111]
    Rating: 3.5/5 (89 votes cast)
    Blockbuster
  • 15
    VN:RO [1.9.7_1111]
    Rating: 3.5/5 (77 votes cast)
    Wallis
  • 16
    VN:RO [1.9.7_1111]
    Rating: 3.4/5 (130 votes cast)
    Topman
  • 17
    VN:RO [1.9.7_1111]
    Rating: 3.4/5 (40 votes cast)
    Rowlands Pharmacy
  • 18
    VN:RO [1.9.7_1111]
    Rating: 3.4/5 (33 votes cast)
    Goldsmiths
  • 19
    VN:RO [1.9.7_1111]
    Rating: 3.4/5 (75 votes cast)
    Fenwick
  • 20
    VN:RO [1.9.7_1111]
    Rating: 3.3/5 (138 votes cast)
    Gap
  • 21
    VN:RO [1.9.7_1111]
    Rating: 3.3/5 (186 votes cast)
    Clarks
  • 22
    VN:RO [1.9.7_1111]
    Rating: 3.2/5 (587 votes cast)
    Boots
  • 23
    VN:RO [1.9.7_1111]
    Rating: 3.2/5 (400 votes cast)
    Dorothy Perkins
  • 24
    VN:RO [1.9.7_1111]
    Rating: 3.2/5 (224 votes cast)
    Holland & Barrett
  • 25
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (647 votes cast)
    John Lewis
  • 26
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (143 votes cast)
    Matalan
  • 27
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (220 votes cast)
    ALDI
  • 28
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (190 votes cast)
    Selfridges
  • 29
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (347 votes cast)
    Ocado
  • 30
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (153 votes cast)
    Miss Selfridge
  • 31
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (192 votes cast)
    Superdrug
  • 32
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (118 votes cast)
    TJ Hughes
  • 33
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (503 votes cast)
    Clinton Cards
  • 34
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (534 votes cast)
    New Look
  • 35
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (138 votes cast)
    Mothercare
  • 36
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (239 votes cast)
    Dunelm
  • 37
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (37 votes cast)
    Ann Harvey
  • 38
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (300 votes cast)
    Next
  • 39
    VN:RO [1.9.7_1111]
    Rating: 2.9/5 (392 votes cast)
    House of Fraser
  • 40
    VN:RO [1.9.7_1111]
    Rating: 2.9/5 (347 votes cast)
    QVC
  • 41
    VN:RO [1.9.7_1111]
    Rating: 2.9/5 (89 votes cast)
    Game
  • 42
    VN:RO [1.9.7_1111]
    Rating: 2.9/5 (352 votes cast)
    Specsavers
  • 43
    VN:RO [1.9.7_1111]
    Rating: 2.9/5 (123 votes cast)
    Evans
  • 44
    VN:RO [1.9.7_1111]
    Rating: 2.8/5 (611 votes cast)
    Topshop
  • 45
    VN:RO [1.9.7_1111]
    Rating: 2.8/5 (145 votes cast)
    Lidl
  • 46
    VN:RO [1.9.7_1111]
    Rating: 2.8/5 (549 votes cast)
    River Island
  • 47
    VN:RO [1.9.7_1111]
    Rating: 2.7/5 (163 votes cast)
    HMV
  • 48
    VN:RO [1.9.7_1111]
    Rating: 2.7/5 (1004 votes cast)
    Marks & Spencer
  • 49
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (508 votes cast)
    Sainsbury’s
  • 50
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (181 votes cast)
    Greggs
  • 51
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (333 votes cast)
    Argos
  • 52
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (324 votes cast)
    Morrisons
  • 53
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (384 votes cast)
    Co-Op
  • 54
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (493 votes cast)
    Laura Ashley
  • 55
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (460 votes cast)
    ASDA
  • 56
    VN:RO [1.9.7_1111]
    Rating: 2.5/5 (52 votes cast)
    Costcutter
  • 57
    VN:RO [1.9.7_1111]
    Rating: 2.5/5 (100 votes cast)
    o2
  • 58
    VN:RO [1.9.7_1111]
    Rating: 2.5/5 (48 votes cast)
    Spar
  • 59
    VN:RO [1.9.7_1111]
    Rating: 2.4/5 (65 votes cast)
    Habitat
  • 60
    VN:RO [1.9.7_1111]
    Rating: 2.4/5 (33 votes cast)
    T-Mobile
  • 61
    VN:RO [1.9.7_1111]
    Rating: 2.3/5 (430 votes cast)
    Pets at Home
  • 62
    VN:RO [1.9.7_1111]
    Rating: 2.3/5 (104 votes cast)
    Lloyds Pharmacy
  • 63
    VN:RO [1.9.7_1111]
    Rating: 2.3/5 (52 votes cast)
    Magnet
  • 64
    VN:RO [1.9.7_1111]
    Rating: 2.3/5 (333 votes cast)
    B & Q
  • 65
    VN:RO [1.9.7_1111]
    Rating: 2.3/5 (40 votes cast)
    Shoe Zone
  • 66
    VN:RO [1.9.7_1111]
    Rating: 2.2/5 (172 votes cast)
    Phones 4 U
  • 67
    VN:RO [1.9.7_1111]
    Rating: 2.2/5 (410 votes cast)
    H & M
  • 68
    VN:RO [1.9.7_1111]
    Rating: 2.2/5 (189 votes cast)
    Carphone Warehouse
  • 69
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (594 votes cast)
    Primark
  • 70
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (163 votes cast)
    Vodafone
  • 71
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (539 votes cast)
    WH Smith
  • 72
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (117 votes cast)
    Wickes
  • 73
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (132 votes cast)
    Martin McColl
  • 74
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (257 votes cast)
    Carpetright
  • 75
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (176 votes cast)
    Poundland
  • 76
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (90 votes cast)
    Harveys
  • 77
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (131 votes cast)
    Comet
  • 78
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (250 votes cast)
    Poundstretcher
  • 79
    VN:RO [1.9.7_1111]
    Rating: 2.0/5 (134 votes cast)
    Toys R Us
  • 80
    VN:RO [1.9.7_1111]
    Rating: 2.0/5 (16 votes cast)
    Netto
  • 81
    VN:RO [1.9.7_1111]
    Rating: 2.0/5 (676 votes cast)
    Debenhams
  • 82
    VN:RO [1.9.7_1111]
    Rating: 2.0/5 (67 votes cast)
    Phones 4u
  • 83
    VN:RO [1.9.7_1111]
    Rating: 1.9/5 (280 votes cast)
    Halfords
  • 84
    VN:RO [1.9.7_1111]
    Rating: 1.9/5 (281 votes cast)
    Homebase
  • 85
    VN:RO [1.9.7_1111]
    Rating: 1.9/5 (84 votes cast)
    3 Mobile
  • 86
    VN:RO [1.9.7_1111]
    Rating: 1.9/5 (658 votes cast)
    Currys
  • 87
    VN:RO [1.9.7_1111]
    Rating: 1.8/5 (59 votes cast)
    JJB Sports
  • 88
    VN:RO [1.9.7_1111]
    Rating: 1.8/5 (294 votes cast)
    IKEA
  • 89
    VN:RO [1.9.7_1111]
    Rating: 1.8/5 (122 votes cast)
    H. Samuel
  • 90
    VN:RO [1.9.7_1111]
    Rating: 1.8/5 (66 votes cast)
    Ernest Jones
  • 91
    VN:RO [1.9.7_1111]
    Rating: 1.8/5 (30 votes cast)
    Dixons
  • 92
    VN:RO [1.9.7_1111]
    Rating: 1.8/5 (899 votes cast)
    Tesco
  • 93
    VN:RO [1.9.7_1111]
    Rating: 1.7/5 (145 votes cast)
    Littlewoods
  • 94
    VN:RO [1.9.7_1111]
    Rating: 1.7/5 (367 votes cast)
    PC World
  • 95
    VN:RO [1.9.7_1111]
    Rating: 1.7/5 (269 votes cast)
    Orange
  • 96
    VN:RO [1.9.7_1111]
    Rating: 1.7/5 (315 votes cast)
    Dreams
  • 97
    VN:RO [1.9.7_1111]
    Rating: 1.6/5 (114 votes cast)
    Fitness First
  • 98
    VN:RO [1.9.7_1111]
    Rating: 1.6/5 (376 votes cast)
    DFS
  • 99
    VN:RO [1.9.7_1111]
    Rating: 1.6/5 (648 votes cast)
    Zara
  • 100
    VN:RO [1.9.7_1111]
    Rating: 1.6/5 (199 votes cast)
    SCS
  • 101
    VN:RO [1.9.7_1111]
    Rating: 1.4/5 (765 votes cast)
    Sports Direct

Any views or opinions are solely those of the author and do not necessarily represent those of Mary Portas or any company associated with her.
Any questions, comments or feedback on this section of the site should be made in writing to: webmaster@maryportas.com
If you are a retailer and would like more information please click here.
If you have seen a comment which you belive contravenes our guidelines, please click here.

This is your chance to report on the state of customer service in the UK.

I’m waging war on poor service in Great Britain, and your reports from the frontline are essential in delivering feedback straight to brands.

Simply choose a shop from the list of Britain’s biggest retailers below, give it your star rating out of 5, and deliver your verdict with a short sharp comment.

Or click here to read the live stream of comments from Secret Shoppers up and down the country.  The nation has spoken

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