MaryPortas.com

THE BEST SHOPS IN BRITAIN

The nation has spoken…

My army of Secret Shoppers have cast their votes, written their reviews, and secret shopped their way around the British aisles and this is the result: a live scoreboard of the Best Shops in Britain.

The nation has spoken, but do you agree?  Have you had a brilliant experience where everyone else has only had bad?  Or have you been let down by the nation’s favourite?

I want this to be an accurate barometer of who’s serving the British public – so let the truth out and click on any retailer below to have your say.

Livestream: The nation speaks on the state of service

  • 1
    VN:RO [1.9.7_1111]
    Rating: 4.3/5 (557 votes cast)
    Waterstone’s
  • 2
    VN:RO [1.9.7_1111]
    Rating: 4.0/5 (424 votes cast)
    Waitrose
  • 3
    VN:RO [1.9.7_1111]
    Rating: 4.0/5 (208 votes cast)
    Iceland
  • 4
    VN:RO [1.9.7_1111]
    Rating: 3.9/5 (283 votes cast)
    Monsoon Accessorize
  • 5
    VN:RO [1.9.7_1111]
    Rating: 3.7/5 (338 votes cast)
    Peacocks
  • 6
    VN:RO [1.9.7_1111]
    Rating: 3.7/5 (210 votes cast)
    Body Shop (The)
  • 7
    VN:RO [1.9.7_1111]
    Rating: 3.7/5 (101 votes cast)
    Farmfoods
  • 8
    VN:RO [1.9.7_1111]
    Rating: 3.7/5 (818 votes cast)
    TK Maxx
  • 9
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (108 votes cast)
    Staples UK
  • 10
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (76 votes cast)
    Focus DIY
  • 11
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (306 votes cast)
    CSL
  • 12
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (74 votes cast)
    Wallis
  • 13
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (50 votes cast)
    Republic
  • 14
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (146 votes cast)
    Wilkinsons
  • 15
    VN:RO [1.9.7_1111]
    Rating: 3.5/5 (89 votes cast)
    Blockbuster
  • 16
    VN:RO [1.9.7_1111]
    Rating: 3.5/5 (37 votes cast)
    Rowlands Pharmacy
  • 17
    VN:RO [1.9.7_1111]
    Rating: 3.5/5 (128 votes cast)
    Topman
  • 18
    VN:RO [1.9.7_1111]
    Rating: 3.4/5 (28 votes cast)
    Goldsmiths
  • 19
    VN:RO [1.9.7_1111]
    Rating: 3.3/5 (138 votes cast)
    Gap
  • 20
    VN:RO [1.9.7_1111]
    Rating: 3.3/5 (74 votes cast)
    Fenwick
  • 21
    VN:RO [1.9.7_1111]
    Rating: 3.3/5 (186 votes cast)
    Clarks
  • 22
    VN:RO [1.9.7_1111]
    Rating: 3.3/5 (211 votes cast)
    Holland & Barrett
  • 23
    VN:RO [1.9.7_1111]
    Rating: 3.3/5 (559 votes cast)
    Boots
  • 24
    VN:RO [1.9.7_1111]
    Rating: 3.2/5 (394 votes cast)
    Dorothy Perkins
  • 25
    VN:RO [1.9.7_1111]
    Rating: 3.2/5 (604 votes cast)
    John Lewis
  • 26
    VN:RO [1.9.7_1111]
    Rating: 3.2/5 (181 votes cast)
    Selfridges
  • 27
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (214 votes cast)
    Dunelm
  • 28
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (205 votes cast)
    ALDI
  • 29
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (111 votes cast)
    TJ Hughes
  • 30
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (150 votes cast)
    Miss Selfridge
  • 31
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (322 votes cast)
    Ocado
  • 32
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (185 votes cast)
    Superdrug
  • 33
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (140 votes cast)
    Matalan
  • 34
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (116 votes cast)
    Evans
  • 35
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (528 votes cast)
    New Look
  • 36
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (381 votes cast)
    House of Fraser
  • 37
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (135 votes cast)
    Mothercare
  • 38
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (37 votes cast)
    Ann Harvey
  • 39
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (325 votes cast)
    Specsavers
  • 40
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (476 votes cast)
    Clinton Cards
  • 41
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (295 votes cast)
    Next
  • 42
    VN:RO [1.9.7_1111]
    Rating: 2.9/5 (325 votes cast)
    QVC
  • 43
    VN:RO [1.9.7_1111]
    Rating: 2.9/5 (88 votes cast)
    Game
  • 44
    VN:RO [1.9.7_1111]
    Rating: 2.8/5 (525 votes cast)
    River Island
  • 45
    VN:RO [1.9.7_1111]
    Rating: 2.8/5 (589 votes cast)
    Topshop
  • 46
    VN:RO [1.9.7_1111]
    Rating: 2.8/5 (935 votes cast)
    Marks & Spencer
  • 47
    VN:RO [1.9.7_1111]
    Rating: 2.8/5 (436 votes cast)
    Laura Ashley
  • 48
    VN:RO [1.9.7_1111]
    Rating: 2.7/5 (140 votes cast)
    Lidl
  • 49
    VN:RO [1.9.7_1111]
    Rating: 2.7/5 (161 votes cast)
    HMV
  • 50
    VN:RO [1.9.7_1111]
    Rating: 2.7/5 (308 votes cast)
    Argos
  • 51
    VN:RO [1.9.7_1111]
    Rating: 2.7/5 (56 votes cast)
    Habitat
  • 52
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (168 votes cast)
    Greggs
  • 53
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (316 votes cast)
    Morrisons
  • 54
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (499 votes cast)
    Sainsbury’s
  • 55
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (367 votes cast)
    Co-Op
  • 56
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (450 votes cast)
    ASDA
  • 57
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (97 votes cast)
    o2
  • 58
    VN:RO [1.9.7_1111]
    Rating: 2.5/5 (45 votes cast)
    Costcutter
  • 59
    VN:RO [1.9.7_1111]
    Rating: 2.5/5 (90 votes cast)
    Lloyds Pharmacy
  • 60
    VN:RO [1.9.7_1111]
    Rating: 2.4/5 (35 votes cast)
    Shoe Zone
  • 61
    VN:RO [1.9.7_1111]
    Rating: 2.4/5 (43 votes cast)
    Magnet
  • 62
    VN:RO [1.9.7_1111]
    Rating: 2.4/5 (33 votes cast)
    T-Mobile
  • 63
    VN:RO [1.9.7_1111]
    Rating: 2.4/5 (45 votes cast)
    Spar
  • 64
    VN:RO [1.9.7_1111]
    Rating: 2.3/5 (208 votes cast)
    Carpetright
  • 65
    VN:RO [1.9.7_1111]
    Rating: 2.3/5 (416 votes cast)
    Pets at Home
  • 66
    VN:RO [1.9.7_1111]
    Rating: 2.3/5 (72 votes cast)
    Harveys
  • 67
    VN:RO [1.9.7_1111]
    Rating: 2.3/5 (157 votes cast)
    Carphone Warehouse
  • 68
    VN:RO [1.9.7_1111]
    Rating: 2.3/5 (321 votes cast)
    B & Q
  • 69
    VN:RO [1.9.7_1111]
    Rating: 2.2/5 (102 votes cast)
    Wickes
  • 70
    VN:RO [1.9.7_1111]
    Rating: 2.2/5 (171 votes cast)
    Phones 4 U
  • 71
    VN:RO [1.9.7_1111]
    Rating: 2.2/5 (156 votes cast)
    Vodafone
  • 72
    VN:RO [1.9.7_1111]
    Rating: 2.2/5 (404 votes cast)
    H & M
  • 73
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (521 votes cast)
    WH Smith
  • 74
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (122 votes cast)
    Martin McColl
  • 75
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (580 votes cast)
    Primark
  • 76
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (162 votes cast)
    Poundland
  • 77
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (226 votes cast)
    Poundstretcher
  • 78
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (130 votes cast)
    Toys R Us
  • 79
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (131 votes cast)
    Comet
  • 80
    VN:RO [1.9.7_1111]
    Rating: 2.0/5 (633 votes cast)
    Debenhams
  • 81
    VN:RO [1.9.7_1111]
    Rating: 2.0/5 (16 votes cast)
    Netto
  • 82
    VN:RO [1.9.7_1111]
    Rating: 2.0/5 (65 votes cast)
    Phones 4u
  • 83
    VN:RO [1.9.7_1111]
    Rating: 2.0/5 (248 votes cast)
    Halfords
  • 84
    VN:RO [1.9.7_1111]
    Rating: 2.0/5 (252 votes cast)
    Homebase
  • 85
    VN:RO [1.9.7_1111]
    Rating: 1.9/5 (252 votes cast)
    IKEA
  • 86
    VN:RO [1.9.7_1111]
    Rating: 1.9/5 (610 votes cast)
    Currys
  • 87
    VN:RO [1.9.7_1111]
    Rating: 1.9/5 (109 votes cast)
    H. Samuel
  • 88
    VN:RO [1.9.7_1111]
    Rating: 1.9/5 (83 votes cast)
    3 Mobile
  • 89
    VN:RO [1.9.7_1111]
    Rating: 1.8/5 (59 votes cast)
    JJB Sports
  • 90
    VN:RO [1.9.7_1111]
    Rating: 1.8/5 (61 votes cast)
    Ernest Jones
  • 91
    VN:RO [1.9.7_1111]
    Rating: 1.8/5 (30 votes cast)
    Dixons
  • 92
    VN:RO [1.9.7_1111]
    Rating: 1.8/5 (130 votes cast)
    Littlewoods
  • 93
    VN:RO [1.9.7_1111]
    Rating: 1.7/5 (884 votes cast)
    Tesco
  • 94
    VN:RO [1.9.7_1111]
    Rating: 1.7/5 (331 votes cast)
    PC World
  • 95
    VN:RO [1.9.7_1111]
    Rating: 1.7/5 (278 votes cast)
    Dreams
  • 96
    VN:RO [1.9.7_1111]
    Rating: 1.7/5 (263 votes cast)
    Orange
  • 97
    VN:RO [1.9.7_1111]
    Rating: 1.7/5 (302 votes cast)
    DFS
  • 98
    VN:RO [1.9.7_1111]
    Rating: 1.6/5 (553 votes cast)
    Zara
  • 99
    VN:RO [1.9.7_1111]
    Rating: 1.6/5 (109 votes cast)
    Fitness First
  • 100
    VN:RO [1.9.7_1111]
    Rating: 1.6/5 (150 votes cast)
    SCS
  • 101
    VN:RO [1.9.7_1111]
    Rating: 1.4/5 (682 votes cast)
    Sports Direct

Any views or opinions are solely those of the author and do not necessarily represent those of Mary Portas or any company associated with her.
Any questions, comments or feedback on this section of the site should be made in writing to: webmaster@maryportas.com
If you are a retailer and would like more information please click here.
If you have seen a comment which you belive contravenes our guidelines, please click here.

This is your chance to report on the state of customer service in the UK.

I’m waging war on poor service in Great Britain, and your reports from the frontline are essential in delivering feedback straight to brands.

Simply choose a shop from the list of Britain’s biggest retailers below, give it your star rating out of 5, and deliver your verdict with a short sharp comment.

Or click here to read the live stream of comments from Secret Shoppers up and down the country.  The nation has spoken

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