MaryPortas.com

THE BEST SHOPS IN BRITAIN

The nation has spoken…

My army of Secret Shoppers have cast their votes, written their reviews, and secret shopped their way around the British aisles and this is the result: a live scoreboard of the Best Shops in Britain.

The nation has spoken, but do you agree?  Have you had a brilliant experience where everyone else has only had bad?  Or have you been let down by the nation’s favourite?

I want this to be an accurate barometer of who’s serving the British public – so let the truth out and click on any retailer below to have your say.

Livestream: The nation speaks on the state of service

  • 1
    VN:RO [1.9.7_1111]
    Rating: 4.3/5 (557 votes cast)
    Waterstone’s
  • 2
    VN:RO [1.9.7_1111]
    Rating: 4.0/5 (211 votes cast)
    Iceland
  • 3
    VN:RO [1.9.7_1111]
    Rating: 4.0/5 (425 votes cast)
    Waitrose
  • 4
    VN:RO [1.9.7_1111]
    Rating: 3.9/5 (284 votes cast)
    Monsoon Accessorize
  • 5
    VN:RO [1.9.7_1111]
    Rating: 3.7/5 (340 votes cast)
    Peacocks
  • 6
    VN:RO [1.9.7_1111]
    Rating: 3.7/5 (211 votes cast)
    Body Shop (The)
  • 7
    VN:RO [1.9.7_1111]
    Rating: 3.7/5 (824 votes cast)
    TK Maxx
  • 8
    VN:RO [1.9.7_1111]
    Rating: 3.7/5 (104 votes cast)
    Farmfoods
  • 9
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (76 votes cast)
    Focus DIY
  • 10
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (110 votes cast)
    Staples UK
  • 11
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (307 votes cast)
    CSL
  • 12
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (50 votes cast)
    Republic
  • 13
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (146 votes cast)
    Wilkinsons
  • 14
    VN:RO [1.9.7_1111]
    Rating: 3.5/5 (76 votes cast)
    Wallis
  • 15
    VN:RO [1.9.7_1111]
    Rating: 3.5/5 (30 votes cast)
    Goldsmiths
  • 16
    VN:RO [1.9.7_1111]
    Rating: 3.5/5 (89 votes cast)
    Blockbuster
  • 17
    VN:RO [1.9.7_1111]
    Rating: 3.5/5 (128 votes cast)
    Topman
  • 18
    VN:RO [1.9.7_1111]
    Rating: 3.4/5 (38 votes cast)
    Rowlands Pharmacy
  • 19
    VN:RO [1.9.7_1111]
    Rating: 3.4/5 (75 votes cast)
    Fenwick
  • 20
    VN:RO [1.9.7_1111]
    Rating: 3.3/5 (138 votes cast)
    Gap
  • 21
    VN:RO [1.9.7_1111]
    Rating: 3.3/5 (186 votes cast)
    Clarks
  • 22
    VN:RO [1.9.7_1111]
    Rating: 3.3/5 (564 votes cast)
    Boots
  • 23
    VN:RO [1.9.7_1111]
    Rating: 3.3/5 (216 votes cast)
    Holland & Barrett
  • 24
    VN:RO [1.9.7_1111]
    Rating: 3.2/5 (396 votes cast)
    Dorothy Perkins
  • 25
    VN:RO [1.9.7_1111]
    Rating: 3.2/5 (617 votes cast)
    John Lewis
  • 26
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (187 votes cast)
    Selfridges
  • 27
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (211 votes cast)
    ALDI
  • 28
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (151 votes cast)
    Miss Selfridge
  • 29
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (142 votes cast)
    Matalan
  • 30
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (220 votes cast)
    Dunelm
  • 31
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (116 votes cast)
    TJ Hughes
  • 32
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (189 votes cast)
    Superdrug
  • 33
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (333 votes cast)
    Ocado
  • 34
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (492 votes cast)
    Clinton Cards
  • 35
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (531 votes cast)
    New Look
  • 36
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (118 votes cast)
    Evans
  • 37
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (37 votes cast)
    Ann Harvey
  • 38
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (136 votes cast)
    Mothercare
  • 39
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (385 votes cast)
    House of Fraser
  • 40
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (334 votes cast)
    Specsavers
  • 41
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (297 votes cast)
    Next
  • 42
    VN:RO [1.9.7_1111]
    Rating: 2.9/5 (331 votes cast)
    QVC
  • 43
    VN:RO [1.9.7_1111]
    Rating: 2.9/5 (88 votes cast)
    Game
  • 44
    VN:RO [1.9.7_1111]
    Rating: 2.8/5 (598 votes cast)
    Topshop
  • 45
    VN:RO [1.9.7_1111]
    Rating: 2.8/5 (536 votes cast)
    River Island
  • 46
    VN:RO [1.9.7_1111]
    Rating: 2.8/5 (142 votes cast)
    Lidl
  • 47
    VN:RO [1.9.7_1111]
    Rating: 2.7/5 (950 votes cast)
    Marks & Spencer
  • 48
    VN:RO [1.9.7_1111]
    Rating: 2.7/5 (452 votes cast)
    Laura Ashley
  • 49
    VN:RO [1.9.7_1111]
    Rating: 2.7/5 (162 votes cast)
    HMV
  • 50
    VN:RO [1.9.7_1111]
    Rating: 2.7/5 (311 votes cast)
    Argos
  • 51
    VN:RO [1.9.7_1111]
    Rating: 2.7/5 (56 votes cast)
    Habitat
  • 52
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (171 votes cast)
    Greggs
  • 53
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (502 votes cast)
    Sainsbury’s
  • 54
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (318 votes cast)
    Morrisons
  • 55
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (369 votes cast)
    Co-Op
  • 56
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (454 votes cast)
    ASDA
  • 57
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (48 votes cast)
    Costcutter
  • 58
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (97 votes cast)
    o2
  • 59
    VN:RO [1.9.7_1111]
    Rating: 2.4/5 (95 votes cast)
    Lloyds Pharmacy
  • 60
    VN:RO [1.9.7_1111]
    Rating: 2.4/5 (33 votes cast)
    T-Mobile
  • 61
    VN:RO [1.9.7_1111]
    Rating: 2.4/5 (45 votes cast)
    Spar
  • 62
    VN:RO [1.9.7_1111]
    Rating: 2.3/5 (45 votes cast)
    Magnet
  • 63
    VN:RO [1.9.7_1111]
    Rating: 2.3/5 (420 votes cast)
    Pets at Home
  • 64
    VN:RO [1.9.7_1111]
    Rating: 2.3/5 (37 votes cast)
    Shoe Zone
  • 65
    VN:RO [1.9.7_1111]
    Rating: 2.3/5 (322 votes cast)
    B & Q
  • 66
    VN:RO [1.9.7_1111]
    Rating: 2.3/5 (167 votes cast)
    Carphone Warehouse
  • 67
    VN:RO [1.9.7_1111]
    Rating: 2.3/5 (224 votes cast)
    Carpetright
  • 68
    VN:RO [1.9.7_1111]
    Rating: 2.3/5 (76 votes cast)
    Harveys
  • 69
    VN:RO [1.9.7_1111]
    Rating: 2.2/5 (172 votes cast)
    Phones 4 U
  • 70
    VN:RO [1.9.7_1111]
    Rating: 2.2/5 (103 votes cast)
    Wickes
  • 71
    VN:RO [1.9.7_1111]
    Rating: 2.2/5 (406 votes cast)
    H & M
  • 72
    VN:RO [1.9.7_1111]
    Rating: 2.2/5 (158 votes cast)
    Vodafone
  • 73
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (525 votes cast)
    WH Smith
  • 74
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (124 votes cast)
    Martin McColl
  • 75
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (587 votes cast)
    Primark
  • 76
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (234 votes cast)
    Poundstretcher
  • 77
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (165 votes cast)
    Poundland
  • 78
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (131 votes cast)
    Comet
  • 79
    VN:RO [1.9.7_1111]
    Rating: 2.0/5 (131 votes cast)
    Toys R Us
  • 80
    VN:RO [1.9.7_1111]
    Rating: 2.0/5 (650 votes cast)
    Debenhams
  • 81
    VN:RO [1.9.7_1111]
    Rating: 2.0/5 (16 votes cast)
    Netto
  • 82
    VN:RO [1.9.7_1111]
    Rating: 2.0/5 (258 votes cast)
    Halfords
  • 83
    VN:RO [1.9.7_1111]
    Rating: 2.0/5 (67 votes cast)
    Phones 4u
  • 84
    VN:RO [1.9.7_1111]
    Rating: 1.9/5 (261 votes cast)
    Homebase
  • 85
    VN:RO [1.9.7_1111]
    Rating: 1.9/5 (621 votes cast)
    Currys
  • 86
    VN:RO [1.9.7_1111]
    Rating: 1.9/5 (267 votes cast)
    IKEA
  • 87
    VN:RO [1.9.7_1111]
    Rating: 1.9/5 (113 votes cast)
    H. Samuel
  • 88
    VN:RO [1.9.7_1111]
    Rating: 1.9/5 (84 votes cast)
    3 Mobile
  • 89
    VN:RO [1.9.7_1111]
    Rating: 1.8/5 (59 votes cast)
    JJB Sports
  • 90
    VN:RO [1.9.7_1111]
    Rating: 1.8/5 (61 votes cast)
    Ernest Jones
  • 91
    VN:RO [1.9.7_1111]
    Rating: 1.8/5 (30 votes cast)
    Dixons
  • 92
    VN:RO [1.9.7_1111]
    Rating: 1.8/5 (135 votes cast)
    Littlewoods
  • 93
    VN:RO [1.9.7_1111]
    Rating: 1.7/5 (885 votes cast)
    Tesco
  • 94
    VN:RO [1.9.7_1111]
    Rating: 1.7/5 (341 votes cast)
    PC World
  • 95
    VN:RO [1.9.7_1111]
    Rating: 1.7/5 (287 votes cast)
    Dreams
  • 96
    VN:RO [1.9.7_1111]
    Rating: 1.7/5 (266 votes cast)
    Orange
  • 97
    VN:RO [1.9.7_1111]
    Rating: 1.6/5 (324 votes cast)
    DFS
  • 98
    VN:RO [1.9.7_1111]
    Rating: 1.6/5 (111 votes cast)
    Fitness First
  • 99
    VN:RO [1.9.7_1111]
    Rating: 1.6/5 (578 votes cast)
    Zara
  • 100
    VN:RO [1.9.7_1111]
    Rating: 1.6/5 (161 votes cast)
    SCS
  • 101
    VN:RO [1.9.7_1111]
    Rating: 1.4/5 (708 votes cast)
    Sports Direct

Any views or opinions are solely those of the author and do not necessarily represent those of Mary Portas or any company associated with her.
Any questions, comments or feedback on this section of the site should be made in writing to: webmaster@maryportas.com
If you are a retailer and would like more information please click here.
If you have seen a comment which you belive contravenes our guidelines, please click here.

This is your chance to report on the state of customer service in the UK.

I’m waging war on poor service in Great Britain, and your reports from the frontline are essential in delivering feedback straight to brands.

Simply choose a shop from the list of Britain’s biggest retailers below, give it your star rating out of 5, and deliver your verdict with a short sharp comment.

Or click here to read the live stream of comments from Secret Shoppers up and down the country.  The nation has spoken

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