MaryPortas.com

THE BEST SHOPS IN BRITAIN

The nation has spoken…

My army of Secret Shoppers have cast their votes, written their reviews, and secret shopped their way around the British aisles and this is the result: a live scoreboard of the Best Shops in Britain.

The nation has spoken, but do you agree?  Have you had a brilliant experience where everyone else has only had bad?  Or have you been let down by the nation’s favourite?

I want this to be an accurate barometer of who’s serving the British public – so let the truth out and click on any retailer below to have your say.

Livestream: The nation speaks on the state of service

  • 1
    VN:RO [1.9.7_1111]
    Rating: 4.3/5 (557 votes cast)
    Waterstone’s
  • 2
    VN:RO [1.9.7_1111]
    Rating: 4.0/5 (212 votes cast)
    Iceland
  • 3
    VN:RO [1.9.7_1111]
    Rating: 3.9/5 (432 votes cast)
    Waitrose
  • 4
    VN:RO [1.9.7_1111]
    Rating: 3.9/5 (284 votes cast)
    Monsoon Accessorize
  • 5
    VN:RO [1.9.7_1111]
    Rating: 3.7/5 (343 votes cast)
    Peacocks
  • 6
    VN:RO [1.9.7_1111]
    Rating: 3.7/5 (212 votes cast)
    Body Shop (The)
  • 7
    VN:RO [1.9.7_1111]
    Rating: 3.7/5 (824 votes cast)
    TK Maxx
  • 8
    VN:RO [1.9.7_1111]
    Rating: 3.7/5 (105 votes cast)
    Farmfoods
  • 9
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (76 votes cast)
    Focus DIY
  • 10
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (110 votes cast)
    Staples UK
  • 11
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (307 votes cast)
    CSL
  • 12
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (50 votes cast)
    Republic
  • 13
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (147 votes cast)
    Wilkinsons
  • 14
    VN:RO [1.9.7_1111]
    Rating: 3.5/5 (89 votes cast)
    Blockbuster
  • 15
    VN:RO [1.9.7_1111]
    Rating: 3.5/5 (77 votes cast)
    Wallis
  • 16
    VN:RO [1.9.7_1111]
    Rating: 3.5/5 (128 votes cast)
    Topman
  • 17
    VN:RO [1.9.7_1111]
    Rating: 3.5/5 (31 votes cast)
    Goldsmiths
  • 18
    VN:RO [1.9.7_1111]
    Rating: 3.4/5 (38 votes cast)
    Rowlands Pharmacy
  • 19
    VN:RO [1.9.7_1111]
    Rating: 3.4/5 (75 votes cast)
    Fenwick
  • 20
    VN:RO [1.9.7_1111]
    Rating: 3.3/5 (138 votes cast)
    Gap
  • 21
    VN:RO [1.9.7_1111]
    Rating: 3.3/5 (186 votes cast)
    Clarks
  • 22
    VN:RO [1.9.7_1111]
    Rating: 3.3/5 (564 votes cast)
    Boots
  • 23
    VN:RO [1.9.7_1111]
    Rating: 3.3/5 (216 votes cast)
    Holland & Barrett
  • 24
    VN:RO [1.9.7_1111]
    Rating: 3.2/5 (397 votes cast)
    Dorothy Perkins
  • 25
    VN:RO [1.9.7_1111]
    Rating: 3.2/5 (621 votes cast)
    John Lewis
  • 26
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (187 votes cast)
    Selfridges
  • 27
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (211 votes cast)
    ALDI
  • 28
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (223 votes cast)
    Dunelm
  • 29
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (151 votes cast)
    Miss Selfridge
  • 30
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (142 votes cast)
    Matalan
  • 31
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (116 votes cast)
    TJ Hughes
  • 32
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (190 votes cast)
    Superdrug
  • 33
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (337 votes cast)
    Ocado
  • 34
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (494 votes cast)
    Clinton Cards
  • 35
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (531 votes cast)
    New Look
  • 36
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (118 votes cast)
    Evans
  • 37
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (37 votes cast)
    Ann Harvey
  • 38
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (136 votes cast)
    Mothercare
  • 39
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (385 votes cast)
    House of Fraser
  • 40
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (334 votes cast)
    Specsavers
  • 41
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (297 votes cast)
    Next
  • 42
    VN:RO [1.9.7_1111]
    Rating: 2.9/5 (331 votes cast)
    QVC
  • 43
    VN:RO [1.9.7_1111]
    Rating: 2.9/5 (88 votes cast)
    Game
  • 44
    VN:RO [1.9.7_1111]
    Rating: 2.8/5 (537 votes cast)
    River Island
  • 45
    VN:RO [1.9.7_1111]
    Rating: 2.8/5 (601 votes cast)
    Topshop
  • 46
    VN:RO [1.9.7_1111]
    Rating: 2.8/5 (142 votes cast)
    Lidl
  • 47
    VN:RO [1.9.7_1111]
    Rating: 2.7/5 (959 votes cast)
    Marks & Spencer
  • 48
    VN:RO [1.9.7_1111]
    Rating: 2.7/5 (454 votes cast)
    Laura Ashley
  • 49
    VN:RO [1.9.7_1111]
    Rating: 2.7/5 (162 votes cast)
    HMV
  • 50
    VN:RO [1.9.7_1111]
    Rating: 2.7/5 (313 votes cast)
    Argos
  • 51
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (502 votes cast)
    Sainsbury’s
  • 52
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (172 votes cast)
    Greggs
  • 53
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (319 votes cast)
    Morrisons
  • 54
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (370 votes cast)
    Co-Op
  • 55
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (454 votes cast)
    ASDA
  • 56
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (97 votes cast)
    o2
  • 57
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (49 votes cast)
    Costcutter
  • 58
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (60 votes cast)
    Habitat
  • 59
    VN:RO [1.9.7_1111]
    Rating: 2.4/5 (33 votes cast)
    T-Mobile
  • 60
    VN:RO [1.9.7_1111]
    Rating: 2.4/5 (97 votes cast)
    Lloyds Pharmacy
  • 61
    VN:RO [1.9.7_1111]
    Rating: 2.4/5 (45 votes cast)
    Spar
  • 62
    VN:RO [1.9.7_1111]
    Rating: 2.3/5 (421 votes cast)
    Pets at Home
  • 63
    VN:RO [1.9.7_1111]
    Rating: 2.3/5 (37 votes cast)
    Shoe Zone
  • 64
    VN:RO [1.9.7_1111]
    Rating: 2.3/5 (46 votes cast)
    Magnet
  • 65
    VN:RO [1.9.7_1111]
    Rating: 2.3/5 (322 votes cast)
    B & Q
  • 66
    VN:RO [1.9.7_1111]
    Rating: 2.3/5 (171 votes cast)
    Carphone Warehouse
  • 67
    VN:RO [1.9.7_1111]
    Rating: 2.2/5 (227 votes cast)
    Carpetright
  • 68
    VN:RO [1.9.7_1111]
    Rating: 2.2/5 (172 votes cast)
    Phones 4 U
  • 69
    VN:RO [1.9.7_1111]
    Rating: 2.2/5 (79 votes cast)
    Harveys
  • 70
    VN:RO [1.9.7_1111]
    Rating: 2.2/5 (105 votes cast)
    Wickes
  • 71
    VN:RO [1.9.7_1111]
    Rating: 2.2/5 (406 votes cast)
    H & M
  • 72
    VN:RO [1.9.7_1111]
    Rating: 2.2/5 (158 votes cast)
    Vodafone
  • 73
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (525 votes cast)
    WH Smith
  • 74
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (587 votes cast)
    Primark
  • 75
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (126 votes cast)
    Martin McColl
  • 76
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (167 votes cast)
    Poundland
  • 77
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (238 votes cast)
    Poundstretcher
  • 78
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (131 votes cast)
    Comet
  • 79
    VN:RO [1.9.7_1111]
    Rating: 2.0/5 (131 votes cast)
    Toys R Us
  • 80
    VN:RO [1.9.7_1111]
    Rating: 2.0/5 (16 votes cast)
    Netto
  • 81
    VN:RO [1.9.7_1111]
    Rating: 2.0/5 (654 votes cast)
    Debenhams
  • 82
    VN:RO [1.9.7_1111]
    Rating: 2.0/5 (67 votes cast)
    Phones 4u
  • 83
    VN:RO [1.9.7_1111]
    Rating: 1.9/5 (261 votes cast)
    Halfords
  • 84
    VN:RO [1.9.7_1111]
    Rating: 1.9/5 (262 votes cast)
    Homebase
  • 85
    VN:RO [1.9.7_1111]
    Rating: 1.9/5 (627 votes cast)
    Currys
  • 86
    VN:RO [1.9.7_1111]
    Rating: 1.9/5 (269 votes cast)
    IKEA
  • 87
    VN:RO [1.9.7_1111]
    Rating: 1.9/5 (84 votes cast)
    3 Mobile
  • 88
    VN:RO [1.9.7_1111]
    Rating: 1.9/5 (114 votes cast)
    H. Samuel
  • 89
    VN:RO [1.9.7_1111]
    Rating: 1.8/5 (59 votes cast)
    JJB Sports
  • 90
    VN:RO [1.9.7_1111]
    Rating: 1.8/5 (30 votes cast)
    Dixons
  • 91
    VN:RO [1.9.7_1111]
    Rating: 1.8/5 (62 votes cast)
    Ernest Jones
  • 92
    VN:RO [1.9.7_1111]
    Rating: 1.8/5 (136 votes cast)
    Littlewoods
  • 93
    VN:RO [1.9.7_1111]
    Rating: 1.8/5 (886 votes cast)
    Tesco
  • 94
    VN:RO [1.9.7_1111]
    Rating: 1.7/5 (344 votes cast)
    PC World
  • 95
    VN:RO [1.9.7_1111]
    Rating: 1.7/5 (291 votes cast)
    Dreams
  • 96
    VN:RO [1.9.7_1111]
    Rating: 1.7/5 (266 votes cast)
    Orange
  • 97
    VN:RO [1.9.7_1111]
    Rating: 1.6/5 (329 votes cast)
    DFS
  • 98
    VN:RO [1.9.7_1111]
    Rating: 1.6/5 (111 votes cast)
    Fitness First
  • 99
    VN:RO [1.9.7_1111]
    Rating: 1.6/5 (165 votes cast)
    SCS
  • 100
    VN:RO [1.9.7_1111]
    Rating: 1.6/5 (592 votes cast)
    Zara
  • 101
    VN:RO [1.9.7_1111]
    Rating: 1.4/5 (715 votes cast)
    Sports Direct

Any views or opinions are solely those of the author and do not necessarily represent those of Mary Portas or any company associated with her.
Any questions, comments or feedback on this section of the site should be made in writing to: webmaster@maryportas.com
If you are a retailer and would like more information please click here.
If you have seen a comment which you belive contravenes our guidelines, please click here.

This is your chance to report on the state of customer service in the UK.

I’m waging war on poor service in Great Britain, and your reports from the frontline are essential in delivering feedback straight to brands.

Simply choose a shop from the list of Britain’s biggest retailers below, give it your star rating out of 5, and deliver your verdict with a short sharp comment.

Or click here to read the live stream of comments from Secret Shoppers up and down the country.  The nation has spoken

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