MaryPortas.com

THE BEST SHOPS IN BRITAIN

The nation has spoken…

My army of Secret Shoppers have cast their votes, written their reviews, and secret shopped their way around the British aisles and this is the result: a live scoreboard of the Best Shops in Britain.

The nation has spoken, but do you agree?  Have you had a brilliant experience where everyone else has only had bad?  Or have you been let down by the nation’s favourite?

I want this to be an accurate barometer of who’s serving the British public – so let the truth out and click on any retailer below to have your say.

Livestream: The nation speaks on the state of service

  • 1
    VN:RO [1.9.7_1111]
    Rating: 4.3/5 (557 votes cast)
    Waterstone’s
  • 2
    VN:RO [1.9.7_1111]
    Rating: 4.0/5 (424 votes cast)
    Waitrose
  • 3
    VN:RO [1.9.7_1111]
    Rating: 4.0/5 (208 votes cast)
    Iceland
  • 4
    VN:RO [1.9.7_1111]
    Rating: 3.9/5 (283 votes cast)
    Monsoon Accessorize
  • 5
    VN:RO [1.9.7_1111]
    Rating: 3.7/5 (339 votes cast)
    Peacocks
  • 6
    VN:RO [1.9.7_1111]
    Rating: 3.7/5 (210 votes cast)
    Body Shop (The)
  • 7
    VN:RO [1.9.7_1111]
    Rating: 3.7/5 (819 votes cast)
    TK Maxx
  • 8
    VN:RO [1.9.7_1111]
    Rating: 3.7/5 (102 votes cast)
    Farmfoods
  • 9
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (76 votes cast)
    Focus DIY
  • 10
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (109 votes cast)
    Staples UK
  • 11
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (306 votes cast)
    CSL
  • 12
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (74 votes cast)
    Wallis
  • 13
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (50 votes cast)
    Republic
  • 14
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (146 votes cast)
    Wilkinsons
  • 15
    VN:RO [1.9.7_1111]
    Rating: 3.5/5 (89 votes cast)
    Blockbuster
  • 16
    VN:RO [1.9.7_1111]
    Rating: 3.5/5 (37 votes cast)
    Rowlands Pharmacy
  • 17
    VN:RO [1.9.7_1111]
    Rating: 3.5/5 (128 votes cast)
    Topman
  • 18
    VN:RO [1.9.7_1111]
    Rating: 3.4/5 (28 votes cast)
    Goldsmiths
  • 19
    VN:RO [1.9.7_1111]
    Rating: 3.4/5 (75 votes cast)
    Fenwick
  • 20
    VN:RO [1.9.7_1111]
    Rating: 3.3/5 (138 votes cast)
    Gap
  • 21
    VN:RO [1.9.7_1111]
    Rating: 3.3/5 (186 votes cast)
    Clarks
  • 22
    VN:RO [1.9.7_1111]
    Rating: 3.3/5 (211 votes cast)
    Holland & Barrett
  • 23
    VN:RO [1.9.7_1111]
    Rating: 3.3/5 (560 votes cast)
    Boots
  • 24
    VN:RO [1.9.7_1111]
    Rating: 3.2/5 (395 votes cast)
    Dorothy Perkins
  • 25
    VN:RO [1.9.7_1111]
    Rating: 3.2/5 (606 votes cast)
    John Lewis
  • 26
    VN:RO [1.9.7_1111]
    Rating: 3.2/5 (181 votes cast)
    Selfridges
  • 27
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (205 votes cast)
    ALDI
  • 28
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (111 votes cast)
    TJ Hughes
  • 29
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (215 votes cast)
    Dunelm
  • 30
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (151 votes cast)
    Miss Selfridge
  • 31
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (322 votes cast)
    Ocado
  • 32
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (186 votes cast)
    Superdrug
  • 33
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (140 votes cast)
    Matalan
  • 34
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (529 votes cast)
    New Look
  • 35
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (135 votes cast)
    Mothercare
  • 36
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (117 votes cast)
    Evans
  • 37
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (37 votes cast)
    Ann Harvey
  • 38
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (476 votes cast)
    Clinton Cards
  • 39
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (382 votes cast)
    House of Fraser
  • 40
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (326 votes cast)
    Specsavers
  • 41
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (295 votes cast)
    Next
  • 42
    VN:RO [1.9.7_1111]
    Rating: 2.9/5 (326 votes cast)
    QVC
  • 43
    VN:RO [1.9.7_1111]
    Rating: 2.9/5 (88 votes cast)
    Game
  • 44
    VN:RO [1.9.7_1111]
    Rating: 2.8/5 (528 votes cast)
    River Island
  • 45
    VN:RO [1.9.7_1111]
    Rating: 2.8/5 (591 votes cast)
    Topshop
  • 46
    VN:RO [1.9.7_1111]
    Rating: 2.8/5 (937 votes cast)
    Marks & Spencer
  • 47
    VN:RO [1.9.7_1111]
    Rating: 2.8/5 (439 votes cast)
    Laura Ashley
  • 48
    VN:RO [1.9.7_1111]
    Rating: 2.7/5 (140 votes cast)
    Lidl
  • 49
    VN:RO [1.9.7_1111]
    Rating: 2.7/5 (162 votes cast)
    HMV
  • 50
    VN:RO [1.9.7_1111]
    Rating: 2.7/5 (309 votes cast)
    Argos
  • 51
    VN:RO [1.9.7_1111]
    Rating: 2.7/5 (169 votes cast)
    Greggs
  • 52
    VN:RO [1.9.7_1111]
    Rating: 2.7/5 (56 votes cast)
    Habitat
  • 53
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (316 votes cast)
    Morrisons
  • 54
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (499 votes cast)
    Sainsbury’s
  • 55
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (367 votes cast)
    Co-Op
  • 56
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (47 votes cast)
    Costcutter
  • 57
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (451 votes cast)
    ASDA
  • 58
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (97 votes cast)
    o2
  • 59
    VN:RO [1.9.7_1111]
    Rating: 2.5/5 (90 votes cast)
    Lloyds Pharmacy
  • 60
    VN:RO [1.9.7_1111]
    Rating: 2.4/5 (35 votes cast)
    Shoe Zone
  • 61
    VN:RO [1.9.7_1111]
    Rating: 2.4/5 (43 votes cast)
    Magnet
  • 62
    VN:RO [1.9.7_1111]
    Rating: 2.4/5 (33 votes cast)
    T-Mobile
  • 63
    VN:RO [1.9.7_1111]
    Rating: 2.4/5 (45 votes cast)
    Spar
  • 64
    VN:RO [1.9.7_1111]
    Rating: 2.3/5 (417 votes cast)
    Pets at Home
  • 65
    VN:RO [1.9.7_1111]
    Rating: 2.3/5 (211 votes cast)
    Carpetright
  • 66
    VN:RO [1.9.7_1111]
    Rating: 2.3/5 (72 votes cast)
    Harveys
  • 67
    VN:RO [1.9.7_1111]
    Rating: 2.3/5 (321 votes cast)
    B & Q
  • 68
    VN:RO [1.9.7_1111]
    Rating: 2.3/5 (159 votes cast)
    Carphone Warehouse
  • 69
    VN:RO [1.9.7_1111]
    Rating: 2.2/5 (102 votes cast)
    Wickes
  • 70
    VN:RO [1.9.7_1111]
    Rating: 2.2/5 (172 votes cast)
    Phones 4 U
  • 71
    VN:RO [1.9.7_1111]
    Rating: 2.2/5 (156 votes cast)
    Vodafone
  • 72
    VN:RO [1.9.7_1111]
    Rating: 2.2/5 (404 votes cast)
    H & M
  • 73
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (522 votes cast)
    WH Smith
  • 74
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (123 votes cast)
    Martin McColl
  • 75
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (582 votes cast)
    Primark
  • 76
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (229 votes cast)
    Poundstretcher
  • 77
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (163 votes cast)
    Poundland
  • 78
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (130 votes cast)
    Toys R Us
  • 79
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (131 votes cast)
    Comet
  • 80
    VN:RO [1.9.7_1111]
    Rating: 2.0/5 (636 votes cast)
    Debenhams
  • 81
    VN:RO [1.9.7_1111]
    Rating: 2.0/5 (16 votes cast)
    Netto
  • 82
    VN:RO [1.9.7_1111]
    Rating: 2.0/5 (65 votes cast)
    Phones 4u
  • 83
    VN:RO [1.9.7_1111]
    Rating: 2.0/5 (249 votes cast)
    Halfords
  • 84
    VN:RO [1.9.7_1111]
    Rating: 2.0/5 (253 votes cast)
    Homebase
  • 85
    VN:RO [1.9.7_1111]
    Rating: 1.9/5 (254 votes cast)
    IKEA
  • 86
    VN:RO [1.9.7_1111]
    Rating: 1.9/5 (611 votes cast)
    Currys
  • 87
    VN:RO [1.9.7_1111]
    Rating: 1.9/5 (110 votes cast)
    H. Samuel
  • 88
    VN:RO [1.9.7_1111]
    Rating: 1.9/5 (84 votes cast)
    3 Mobile
  • 89
    VN:RO [1.9.7_1111]
    Rating: 1.8/5 (59 votes cast)
    JJB Sports
  • 90
    VN:RO [1.9.7_1111]
    Rating: 1.8/5 (61 votes cast)
    Ernest Jones
  • 91
    VN:RO [1.9.7_1111]
    Rating: 1.8/5 (30 votes cast)
    Dixons
  • 92
    VN:RO [1.9.7_1111]
    Rating: 1.8/5 (130 votes cast)
    Littlewoods
  • 93
    VN:RO [1.9.7_1111]
    Rating: 1.7/5 (884 votes cast)
    Tesco
  • 94
    VN:RO [1.9.7_1111]
    Rating: 1.7/5 (335 votes cast)
    PC World
  • 95
    VN:RO [1.9.7_1111]
    Rating: 1.7/5 (278 votes cast)
    Dreams
  • 96
    VN:RO [1.9.7_1111]
    Rating: 1.7/5 (264 votes cast)
    Orange
  • 97
    VN:RO [1.9.7_1111]
    Rating: 1.6/5 (306 votes cast)
    DFS
  • 98
    VN:RO [1.9.7_1111]
    Rating: 1.6/5 (154 votes cast)
    SCS
  • 99
    VN:RO [1.9.7_1111]
    Rating: 1.6/5 (559 votes cast)
    Zara
  • 100
    VN:RO [1.9.7_1111]
    Rating: 1.6/5 (109 votes cast)
    Fitness First
  • 101
    VN:RO [1.9.7_1111]
    Rating: 1.4/5 (688 votes cast)
    Sports Direct

Any views or opinions are solely those of the author and do not necessarily represent those of Mary Portas or any company associated with her.
Any questions, comments or feedback on this section of the site should be made in writing to: webmaster@maryportas.com
If you are a retailer and would like more information please click here.
If you have seen a comment which you belive contravenes our guidelines, please click here.

This is your chance to report on the state of customer service in the UK.

I’m waging war on poor service in Great Britain, and your reports from the frontline are essential in delivering feedback straight to brands.

Simply choose a shop from the list of Britain’s biggest retailers below, give it your star rating out of 5, and deliver your verdict with a short sharp comment.

Or click here to read the live stream of comments from Secret Shoppers up and down the country.  The nation has spoken

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