MaryPortas.com

THE BEST SHOPS IN BRITAIN

The nation has spoken…

My army of Secret Shoppers have cast their votes, written their reviews, and secret shopped their way around the British aisles and this is the result: a live scoreboard of the Best Shops in Britain.

The nation has spoken, but do you agree?  Have you had a brilliant experience where everyone else has only had bad?  Or have you been let down by the nation’s favourite?

I want this to be an accurate barometer of who’s serving the British public – so let the truth out and click on any retailer below to have your say.

Livestream: The nation speaks on the state of service

  • 1
    VN:RO [1.9.7_1111]
    Rating: 4.3/5 (557 votes cast)
    Waterstone’s
  • 2
    VN:RO [1.9.7_1111]
    Rating: 4.0/5 (206 votes cast)
    Iceland
  • 3
    VN:RO [1.9.7_1111]
    Rating: 4.0/5 (424 votes cast)
    Waitrose
  • 4
    VN:RO [1.9.7_1111]
    Rating: 3.9/5 (282 votes cast)
    Monsoon Accessorize
  • 5
    VN:RO [1.9.7_1111]
    Rating: 3.7/5 (337 votes cast)
    Peacocks
  • 6
    VN:RO [1.9.7_1111]
    Rating: 3.7/5 (97 votes cast)
    Farmfoods
  • 7
    VN:RO [1.9.7_1111]
    Rating: 3.7/5 (210 votes cast)
    Body Shop (The)
  • 8
    VN:RO [1.9.7_1111]
    Rating: 3.7/5 (814 votes cast)
    TK Maxx
  • 9
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (76 votes cast)
    Focus DIY
  • 10
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (107 votes cast)
    Staples UK
  • 11
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (306 votes cast)
    CSL
  • 12
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (74 votes cast)
    Wallis
  • 13
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (50 votes cast)
    Republic
  • 14
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (145 votes cast)
    Wilkinsons
  • 15
    VN:RO [1.9.7_1111]
    Rating: 3.5/5 (89 votes cast)
    Blockbuster
  • 16
    VN:RO [1.9.7_1111]
    Rating: 3.5/5 (36 votes cast)
    Rowlands Pharmacy
  • 17
    VN:RO [1.9.7_1111]
    Rating: 3.5/5 (128 votes cast)
    Topman
  • 18
    VN:RO [1.9.7_1111]
    Rating: 3.4/5 (27 votes cast)
    Goldsmiths
  • 19
    VN:RO [1.9.7_1111]
    Rating: 3.3/5 (138 votes cast)
    Gap
  • 20
    VN:RO [1.9.7_1111]
    Rating: 3.3/5 (74 votes cast)
    Fenwick
  • 21
    VN:RO [1.9.7_1111]
    Rating: 3.3/5 (186 votes cast)
    Clarks
  • 22
    VN:RO [1.9.7_1111]
    Rating: 3.3/5 (205 votes cast)
    Holland & Barrett
  • 23
    VN:RO [1.9.7_1111]
    Rating: 3.3/5 (557 votes cast)
    Boots
  • 24
    VN:RO [1.9.7_1111]
    Rating: 3.2/5 (391 votes cast)
    Dorothy Perkins
  • 25
    VN:RO [1.9.7_1111]
    Rating: 3.2/5 (598 votes cast)
    John Lewis
  • 26
    VN:RO [1.9.7_1111]
    Rating: 3.2/5 (180 votes cast)
    Selfridges
  • 27
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (212 votes cast)
    Dunelm
  • 28
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (201 votes cast)
    ALDI
  • 29
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (111 votes cast)
    TJ Hughes
  • 30
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (150 votes cast)
    Miss Selfridge
  • 31
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (183 votes cast)
    Superdrug
  • 32
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (138 votes cast)
    Matalan
  • 33
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (314 votes cast)
    Ocado
  • 34
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (115 votes cast)
    Evans
  • 35
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (528 votes cast)
    New Look
  • 36
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (380 votes cast)
    House of Fraser
  • 37
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (473 votes cast)
    Clinton Cards
  • 38
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (135 votes cast)
    Mothercare
  • 39
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (37 votes cast)
    Ann Harvey
  • 40
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (325 votes cast)
    Specsavers
  • 41
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (294 votes cast)
    Next
  • 42
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (323 votes cast)
    QVC
  • 43
    VN:RO [1.9.7_1111]
    Rating: 2.9/5 (88 votes cast)
    Game
  • 44
    VN:RO [1.9.7_1111]
    Rating: 2.9/5 (516 votes cast)
    River Island
  • 45
    VN:RO [1.9.7_1111]
    Rating: 2.8/5 (587 votes cast)
    Topshop
  • 46
    VN:RO [1.9.7_1111]
    Rating: 2.8/5 (920 votes cast)
    Marks & Spencer
  • 47
    VN:RO [1.9.7_1111]
    Rating: 2.8/5 (433 votes cast)
    Laura Ashley
  • 48
    VN:RO [1.9.7_1111]
    Rating: 2.7/5 (140 votes cast)
    Lidl
  • 49
    VN:RO [1.9.7_1111]
    Rating: 2.7/5 (161 votes cast)
    HMV
  • 50
    VN:RO [1.9.7_1111]
    Rating: 2.7/5 (55 votes cast)
    Habitat
  • 51
    VN:RO [1.9.7_1111]
    Rating: 2.7/5 (306 votes cast)
    Argos
  • 52
    VN:RO [1.9.7_1111]
    Rating: 2.7/5 (497 votes cast)
    Sainsbury’s
  • 53
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (311 votes cast)
    Morrisons
  • 54
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (366 votes cast)
    Co-Op
  • 55
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (167 votes cast)
    Greggs
  • 56
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (37 votes cast)
    Magnet
  • 57
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (448 votes cast)
    ASDA
  • 58
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (97 votes cast)
    o2
  • 59
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (87 votes cast)
    Lloyds Pharmacy
  • 60
    VN:RO [1.9.7_1111]
    Rating: 2.5/5 (44 votes cast)
    Costcutter
  • 61
    VN:RO [1.9.7_1111]
    Rating: 2.5/5 (33 votes cast)
    Shoe Zone
  • 62
    VN:RO [1.9.7_1111]
    Rating: 2.4/5 (44 votes cast)
    Spar
  • 63
    VN:RO [1.9.7_1111]
    Rating: 2.4/5 (33 votes cast)
    T-Mobile
  • 64
    VN:RO [1.9.7_1111]
    Rating: 2.4/5 (69 votes cast)
    Harveys
  • 65
    VN:RO [1.9.7_1111]
    Rating: 2.4/5 (205 votes cast)
    Carpetright
  • 66
    VN:RO [1.9.7_1111]
    Rating: 2.3/5 (414 votes cast)
    Pets at Home
  • 67
    VN:RO [1.9.7_1111]
    Rating: 2.3/5 (157 votes cast)
    Carphone Warehouse
  • 68
    VN:RO [1.9.7_1111]
    Rating: 2.3/5 (319 votes cast)
    B & Q
  • 69
    VN:RO [1.9.7_1111]
    Rating: 2.3/5 (97 votes cast)
    Wickes
  • 70
    VN:RO [1.9.7_1111]
    Rating: 2.2/5 (171 votes cast)
    Phones 4 U
  • 71
    VN:RO [1.9.7_1111]
    Rating: 2.2/5 (155 votes cast)
    Vodafone
  • 72
    VN:RO [1.9.7_1111]
    Rating: 2.2/5 (402 votes cast)
    H & M
  • 73
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (517 votes cast)
    WH Smith
  • 74
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (119 votes cast)
    Martin McColl
  • 75
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (577 votes cast)
    Primark
  • 76
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (157 votes cast)
    Poundland
  • 77
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (219 votes cast)
    Poundstretcher
  • 78
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (131 votes cast)
    Comet
  • 79
    VN:RO [1.9.7_1111]
    Rating: 2.0/5 (127 votes cast)
    Toys R Us
  • 80
    VN:RO [1.9.7_1111]
    Rating: 2.0/5 (620 votes cast)
    Debenhams
  • 81
    VN:RO [1.9.7_1111]
    Rating: 2.0/5 (63 votes cast)
    Phones 4u
  • 82
    VN:RO [1.9.7_1111]
    Rating: 2.0/5 (16 votes cast)
    Netto
  • 83
    VN:RO [1.9.7_1111]
    Rating: 2.0/5 (242 votes cast)
    Halfords
  • 84
    VN:RO [1.9.7_1111]
    Rating: 2.0/5 (249 votes cast)
    Homebase
  • 85
    VN:RO [1.9.7_1111]
    Rating: 1.9/5 (243 votes cast)
    IKEA
  • 86
    VN:RO [1.9.7_1111]
    Rating: 1.9/5 (604 votes cast)
    Currys
  • 87
    VN:RO [1.9.7_1111]
    Rating: 1.9/5 (106 votes cast)
    H. Samuel
  • 88
    VN:RO [1.9.7_1111]
    Rating: 1.9/5 (83 votes cast)
    3 Mobile
  • 89
    VN:RO [1.9.7_1111]
    Rating: 1.8/5 (59 votes cast)
    JJB Sports
  • 90
    VN:RO [1.9.7_1111]
    Rating: 1.8/5 (58 votes cast)
    Ernest Jones
  • 91
    VN:RO [1.9.7_1111]
    Rating: 1.8/5 (30 votes cast)
    Dixons
  • 92
    VN:RO [1.9.7_1111]
    Rating: 1.8/5 (129 votes cast)
    Littlewoods
  • 93
    VN:RO [1.9.7_1111]
    Rating: 1.8/5 (320 votes cast)
    PC World
  • 94
    VN:RO [1.9.7_1111]
    Rating: 1.7/5 (882 votes cast)
    Tesco
  • 95
    VN:RO [1.9.7_1111]
    Rating: 1.7/5 (273 votes cast)
    Dreams
  • 96
    VN:RO [1.9.7_1111]
    Rating: 1.7/5 (263 votes cast)
    Orange
  • 97
    VN:RO [1.9.7_1111]
    Rating: 1.6/5 (287 votes cast)
    DFS
  • 98
    VN:RO [1.9.7_1111]
    Rating: 1.6/5 (140 votes cast)
    SCS
  • 99
    VN:RO [1.9.7_1111]
    Rating: 1.6/5 (107 votes cast)
    Fitness First
  • 100
    VN:RO [1.9.7_1111]
    Rating: 1.6/5 (539 votes cast)
    Zara
  • 101
    VN:RO [1.9.7_1111]
    Rating: 1.4/5 (663 votes cast)
    Sports Direct

Any views or opinions are solely those of the author and do not necessarily represent those of Mary Portas or any company associated with her.
Any questions, comments or feedback on this section of the site should be made in writing to: webmaster@maryportas.com
If you are a retailer and would like more information please click here.
If you have seen a comment which you belive contravenes our guidelines, please click here.

This is your chance to report on the state of customer service in the UK.

I’m waging war on poor service in Great Britain, and your reports from the frontline are essential in delivering feedback straight to brands.

Simply choose a shop from the list of Britain’s biggest retailers below, give it your star rating out of 5, and deliver your verdict with a short sharp comment.

Or click here to read the live stream of comments from Secret Shoppers up and down the country.  The nation has spoken

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