MaryPortas.com

THE BEST SHOPS IN BRITAIN

The nation has spoken…

My army of Secret Shoppers have cast their votes, written their reviews, and secret shopped their way around the British aisles and this is the result: a live scoreboard of the Best Shops in Britain.

The nation has spoken, but do you agree?  Have you had a brilliant experience where everyone else has only had bad?  Or have you been let down by the nation’s favourite?

I want this to be an accurate barometer of who’s serving the British public – so let the truth out and click on any retailer below to have your say.

Livestream: The nation speaks on the state of service

  • 1
    VN:RO [1.9.7_1111]
    Rating: 4.3/5 (557 votes cast)
    Waterstone’s
  • 2
    VN:RO [1.9.7_1111]
    Rating: 4.0/5 (211 votes cast)
    Iceland
  • 3
    VN:RO [1.9.7_1111]
    Rating: 4.0/5 (424 votes cast)
    Waitrose
  • 4
    VN:RO [1.9.7_1111]
    Rating: 3.9/5 (283 votes cast)
    Monsoon Accessorize
  • 5
    VN:RO [1.9.7_1111]
    Rating: 3.7/5 (339 votes cast)
    Peacocks
  • 6
    VN:RO [1.9.7_1111]
    Rating: 3.7/5 (211 votes cast)
    Body Shop (The)
  • 7
    VN:RO [1.9.7_1111]
    Rating: 3.7/5 (821 votes cast)
    TK Maxx
  • 8
    VN:RO [1.9.7_1111]
    Rating: 3.7/5 (104 votes cast)
    Farmfoods
  • 9
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (76 votes cast)
    Focus DIY
  • 10
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (110 votes cast)
    Staples UK
  • 11
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (306 votes cast)
    CSL
  • 12
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (50 votes cast)
    Republic
  • 13
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (75 votes cast)
    Wallis
  • 14
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (146 votes cast)
    Wilkinsons
  • 15
    VN:RO [1.9.7_1111]
    Rating: 3.5/5 (89 votes cast)
    Blockbuster
  • 16
    VN:RO [1.9.7_1111]
    Rating: 3.5/5 (128 votes cast)
    Topman
  • 17
    VN:RO [1.9.7_1111]
    Rating: 3.4/5 (38 votes cast)
    Rowlands Pharmacy
  • 18
    VN:RO [1.9.7_1111]
    Rating: 3.4/5 (28 votes cast)
    Goldsmiths
  • 19
    VN:RO [1.9.7_1111]
    Rating: 3.4/5 (75 votes cast)
    Fenwick
  • 20
    VN:RO [1.9.7_1111]
    Rating: 3.3/5 (138 votes cast)
    Gap
  • 21
    VN:RO [1.9.7_1111]
    Rating: 3.3/5 (186 votes cast)
    Clarks
  • 22
    VN:RO [1.9.7_1111]
    Rating: 3.3/5 (213 votes cast)
    Holland & Barrett
  • 23
    VN:RO [1.9.7_1111]
    Rating: 3.3/5 (562 votes cast)
    Boots
  • 24
    VN:RO [1.9.7_1111]
    Rating: 3.2/5 (395 votes cast)
    Dorothy Perkins
  • 25
    VN:RO [1.9.7_1111]
    Rating: 3.2/5 (615 votes cast)
    John Lewis
  • 26
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (185 votes cast)
    Selfridges
  • 27
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (113 votes cast)
    TJ Hughes
  • 28
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (216 votes cast)
    Dunelm
  • 29
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (207 votes cast)
    ALDI
  • 30
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (151 votes cast)
    Miss Selfridge
  • 31
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (142 votes cast)
    Matalan
  • 32
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (325 votes cast)
    Ocado
  • 33
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (188 votes cast)
    Superdrug
  • 34
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (484 votes cast)
    Clinton Cards
  • 35
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (531 votes cast)
    New Look
  • 36
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (117 votes cast)
    Evans
  • 37
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (37 votes cast)
    Ann Harvey
  • 38
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (136 votes cast)
    Mothercare
  • 39
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (383 votes cast)
    House of Fraser
  • 40
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (328 votes cast)
    Specsavers
  • 41
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (296 votes cast)
    Next
  • 42
    VN:RO [1.9.7_1111]
    Rating: 2.9/5 (329 votes cast)
    QVC
  • 43
    VN:RO [1.9.7_1111]
    Rating: 2.9/5 (88 votes cast)
    Game
  • 44
    VN:RO [1.9.7_1111]
    Rating: 2.8/5 (534 votes cast)
    River Island
  • 45
    VN:RO [1.9.7_1111]
    Rating: 2.8/5 (597 votes cast)
    Topshop
  • 46
    VN:RO [1.9.7_1111]
    Rating: 2.8/5 (941 votes cast)
    Marks & Spencer
  • 47
    VN:RO [1.9.7_1111]
    Rating: 2.8/5 (141 votes cast)
    Lidl
  • 48
    VN:RO [1.9.7_1111]
    Rating: 2.7/5 (448 votes cast)
    Laura Ashley
  • 49
    VN:RO [1.9.7_1111]
    Rating: 2.7/5 (162 votes cast)
    HMV
  • 50
    VN:RO [1.9.7_1111]
    Rating: 2.7/5 (311 votes cast)
    Argos
  • 51
    VN:RO [1.9.7_1111]
    Rating: 2.7/5 (56 votes cast)
    Habitat
  • 52
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (499 votes cast)
    Sainsbury’s
  • 53
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (171 votes cast)
    Greggs
  • 54
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (317 votes cast)
    Morrisons
  • 55
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (368 votes cast)
    Co-Op
  • 56
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (47 votes cast)
    Costcutter
  • 57
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (453 votes cast)
    ASDA
  • 58
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (97 votes cast)
    o2
  • 59
    VN:RO [1.9.7_1111]
    Rating: 2.5/5 (93 votes cast)
    Lloyds Pharmacy
  • 60
    VN:RO [1.9.7_1111]
    Rating: 2.4/5 (43 votes cast)
    Magnet
  • 61
    VN:RO [1.9.7_1111]
    Rating: 2.4/5 (33 votes cast)
    T-Mobile
  • 62
    VN:RO [1.9.7_1111]
    Rating: 2.4/5 (45 votes cast)
    Spar
  • 63
    VN:RO [1.9.7_1111]
    Rating: 2.4/5 (36 votes cast)
    Shoe Zone
  • 64
    VN:RO [1.9.7_1111]
    Rating: 2.3/5 (420 votes cast)
    Pets at Home
  • 65
    VN:RO [1.9.7_1111]
    Rating: 2.3/5 (214 votes cast)
    Carpetright
  • 66
    VN:RO [1.9.7_1111]
    Rating: 2.3/5 (73 votes cast)
    Harveys
  • 67
    VN:RO [1.9.7_1111]
    Rating: 2.3/5 (321 votes cast)
    B & Q
  • 68
    VN:RO [1.9.7_1111]
    Rating: 2.3/5 (162 votes cast)
    Carphone Warehouse
  • 69
    VN:RO [1.9.7_1111]
    Rating: 2.2/5 (102 votes cast)
    Wickes
  • 70
    VN:RO [1.9.7_1111]
    Rating: 2.2/5 (172 votes cast)
    Phones 4 U
  • 71
    VN:RO [1.9.7_1111]
    Rating: 2.2/5 (156 votes cast)
    Vodafone
  • 72
    VN:RO [1.9.7_1111]
    Rating: 2.2/5 (405 votes cast)
    H & M
  • 73
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (524 votes cast)
    WH Smith
  • 74
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (124 votes cast)
    Martin McColl
  • 75
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (585 votes cast)
    Primark
  • 76
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (230 votes cast)
    Poundstretcher
  • 77
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (164 votes cast)
    Poundland
  • 78
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (130 votes cast)
    Toys R Us
  • 79
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (131 votes cast)
    Comet
  • 80
    VN:RO [1.9.7_1111]
    Rating: 2.0/5 (640 votes cast)
    Debenhams
  • 81
    VN:RO [1.9.7_1111]
    Rating: 2.0/5 (16 votes cast)
    Netto
  • 82
    VN:RO [1.9.7_1111]
    Rating: 2.0/5 (66 votes cast)
    Phones 4u
  • 83
    VN:RO [1.9.7_1111]
    Rating: 2.0/5 (256 votes cast)
    Halfords
  • 84
    VN:RO [1.9.7_1111]
    Rating: 1.9/5 (258 votes cast)
    Homebase
  • 85
    VN:RO [1.9.7_1111]
    Rating: 1.9/5 (612 votes cast)
    Currys
  • 86
    VN:RO [1.9.7_1111]
    Rating: 1.9/5 (257 votes cast)
    IKEA
  • 87
    VN:RO [1.9.7_1111]
    Rating: 1.9/5 (111 votes cast)
    H. Samuel
  • 88
    VN:RO [1.9.7_1111]
    Rating: 1.9/5 (84 votes cast)
    3 Mobile
  • 89
    VN:RO [1.9.7_1111]
    Rating: 1.8/5 (59 votes cast)
    JJB Sports
  • 90
    VN:RO [1.9.7_1111]
    Rating: 1.8/5 (61 votes cast)
    Ernest Jones
  • 91
    VN:RO [1.9.7_1111]
    Rating: 1.8/5 (30 votes cast)
    Dixons
  • 92
    VN:RO [1.9.7_1111]
    Rating: 1.8/5 (132 votes cast)
    Littlewoods
  • 93
    VN:RO [1.9.7_1111]
    Rating: 1.7/5 (884 votes cast)
    Tesco
  • 94
    VN:RO [1.9.7_1111]
    Rating: 1.7/5 (336 votes cast)
    PC World
  • 95
    VN:RO [1.9.7_1111]
    Rating: 1.7/5 (285 votes cast)
    Dreams
  • 96
    VN:RO [1.9.7_1111]
    Rating: 1.7/5 (265 votes cast)
    Orange
  • 97
    VN:RO [1.9.7_1111]
    Rating: 1.6/5 (314 votes cast)
    DFS
  • 98
    VN:RO [1.9.7_1111]
    Rating: 1.6/5 (566 votes cast)
    Zara
  • 99
    VN:RO [1.9.7_1111]
    Rating: 1.6/5 (110 votes cast)
    Fitness First
  • 100
    VN:RO [1.9.7_1111]
    Rating: 1.6/5 (158 votes cast)
    SCS
  • 101
    VN:RO [1.9.7_1111]
    Rating: 1.4/5 (697 votes cast)
    Sports Direct

Any views or opinions are solely those of the author and do not necessarily represent those of Mary Portas or any company associated with her.
Any questions, comments or feedback on this section of the site should be made in writing to: webmaster@maryportas.com
If you are a retailer and would like more information please click here.
If you have seen a comment which you belive contravenes our guidelines, please click here.

This is your chance to report on the state of customer service in the UK.

I’m waging war on poor service in Great Britain, and your reports from the frontline are essential in delivering feedback straight to brands.

Simply choose a shop from the list of Britain’s biggest retailers below, give it your star rating out of 5, and deliver your verdict with a short sharp comment.

Or click here to read the live stream of comments from Secret Shoppers up and down the country.  The nation has spoken

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