MaryPortas.com

THE BEST SHOPS IN BRITAIN

The nation has spoken…

My army of Secret Shoppers have cast their votes, written their reviews, and secret shopped their way around the British aisles and this is the result: a live scoreboard of the Best Shops in Britain.

The nation has spoken, but do you agree?  Have you had a brilliant experience where everyone else has only had bad?  Or have you been let down by the nation’s favourite?

I want this to be an accurate barometer of who’s serving the British public – so let the truth out and click on any retailer below to have your say.

Livestream: The nation speaks on the state of service

  • 1
    VN:RO [1.9.7_1111]
    Rating: 4.3/5 (557 votes cast)
    Waterstone’s
  • 2
    VN:RO [1.9.7_1111]
    Rating: 4.0/5 (213 votes cast)
    Iceland
  • 3
    VN:RO [1.9.7_1111]
    Rating: 3.9/5 (432 votes cast)
    Waitrose
  • 4
    VN:RO [1.9.7_1111]
    Rating: 3.9/5 (285 votes cast)
    Monsoon Accessorize
  • 5
    VN:RO [1.9.7_1111]
    Rating: 3.7/5 (344 votes cast)
    Peacocks
  • 6
    VN:RO [1.9.7_1111]
    Rating: 3.7/5 (212 votes cast)
    Body Shop (The)
  • 7
    VN:RO [1.9.7_1111]
    Rating: 3.7/5 (825 votes cast)
    TK Maxx
  • 8
    VN:RO [1.9.7_1111]
    Rating: 3.7/5 (106 votes cast)
    Farmfoods
  • 9
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (76 votes cast)
    Focus DIY
  • 10
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (110 votes cast)
    Staples UK
  • 11
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (307 votes cast)
    CSL
  • 12
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (50 votes cast)
    Republic
  • 13
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (149 votes cast)
    Wilkinsons
  • 14
    VN:RO [1.9.7_1111]
    Rating: 3.5/5 (89 votes cast)
    Blockbuster
  • 15
    VN:RO [1.9.7_1111]
    Rating: 3.5/5 (77 votes cast)
    Wallis
  • 16
    VN:RO [1.9.7_1111]
    Rating: 3.5/5 (128 votes cast)
    Topman
  • 17
    VN:RO [1.9.7_1111]
    Rating: 3.5/5 (31 votes cast)
    Goldsmiths
  • 18
    VN:RO [1.9.7_1111]
    Rating: 3.4/5 (38 votes cast)
    Rowlands Pharmacy
  • 19
    VN:RO [1.9.7_1111]
    Rating: 3.4/5 (75 votes cast)
    Fenwick
  • 20
    VN:RO [1.9.7_1111]
    Rating: 3.3/5 (138 votes cast)
    Gap
  • 21
    VN:RO [1.9.7_1111]
    Rating: 3.3/5 (186 votes cast)
    Clarks
  • 22
    VN:RO [1.9.7_1111]
    Rating: 3.3/5 (571 votes cast)
    Boots
  • 23
    VN:RO [1.9.7_1111]
    Rating: 3.3/5 (216 votes cast)
    Holland & Barrett
  • 24
    VN:RO [1.9.7_1111]
    Rating: 3.2/5 (398 votes cast)
    Dorothy Perkins
  • 25
    VN:RO [1.9.7_1111]
    Rating: 3.2/5 (624 votes cast)
    John Lewis
  • 26
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (214 votes cast)
    ALDI
  • 27
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (188 votes cast)
    Selfridges
  • 28
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (151 votes cast)
    Miss Selfridge
  • 29
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (142 votes cast)
    Matalan
  • 30
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (225 votes cast)
    Dunelm
  • 31
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (116 votes cast)
    TJ Hughes
  • 32
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (339 votes cast)
    Ocado
  • 33
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (190 votes cast)
    Superdrug
  • 34
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (497 votes cast)
    Clinton Cards
  • 35
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (533 votes cast)
    New Look
  • 36
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (137 votes cast)
    Mothercare
  • 37
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (118 votes cast)
    Evans
  • 38
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (37 votes cast)
    Ann Harvey
  • 39
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (387 votes cast)
    House of Fraser
  • 40
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (335 votes cast)
    Specsavers
  • 41
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (297 votes cast)
    Next
  • 42
    VN:RO [1.9.7_1111]
    Rating: 2.9/5 (332 votes cast)
    QVC
  • 43
    VN:RO [1.9.7_1111]
    Rating: 2.9/5 (89 votes cast)
    Game
  • 44
    VN:RO [1.9.7_1111]
    Rating: 2.8/5 (538 votes cast)
    River Island
  • 45
    VN:RO [1.9.7_1111]
    Rating: 2.8/5 (601 votes cast)
    Topshop
  • 46
    VN:RO [1.9.7_1111]
    Rating: 2.8/5 (143 votes cast)
    Lidl
  • 47
    VN:RO [1.9.7_1111]
    Rating: 2.7/5 (965 votes cast)
    Marks & Spencer
  • 48
    VN:RO [1.9.7_1111]
    Rating: 2.7/5 (162 votes cast)
    HMV
  • 49
    VN:RO [1.9.7_1111]
    Rating: 2.7/5 (458 votes cast)
    Laura Ashley
  • 50
    VN:RO [1.9.7_1111]
    Rating: 2.7/5 (316 votes cast)
    Argos
  • 51
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (173 votes cast)
    Greggs
  • 52
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (373 votes cast)
    Co-Op
  • 53
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (504 votes cast)
    Sainsbury’s
  • 54
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (319 votes cast)
    Morrisons
  • 55
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (457 votes cast)
    ASDA
  • 56
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (97 votes cast)
    o2
  • 57
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (49 votes cast)
    Costcutter
  • 58
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (60 votes cast)
    Habitat
  • 59
    VN:RO [1.9.7_1111]
    Rating: 2.4/5 (46 votes cast)
    Spar
  • 60
    VN:RO [1.9.7_1111]
    Rating: 2.4/5 (33 votes cast)
    T-Mobile
  • 61
    VN:RO [1.9.7_1111]
    Rating: 2.4/5 (99 votes cast)
    Lloyds Pharmacy
  • 62
    VN:RO [1.9.7_1111]
    Rating: 2.3/5 (427 votes cast)
    Pets at Home
  • 63
    VN:RO [1.9.7_1111]
    Rating: 2.3/5 (37 votes cast)
    Shoe Zone
  • 64
    VN:RO [1.9.7_1111]
    Rating: 2.3/5 (46 votes cast)
    Magnet
  • 65
    VN:RO [1.9.7_1111]
    Rating: 2.3/5 (323 votes cast)
    B & Q
  • 66
    VN:RO [1.9.7_1111]
    Rating: 2.3/5 (171 votes cast)
    Carphone Warehouse
  • 67
    VN:RO [1.9.7_1111]
    Rating: 2.2/5 (234 votes cast)
    Carpetright
  • 68
    VN:RO [1.9.7_1111]
    Rating: 2.2/5 (172 votes cast)
    Phones 4 U
  • 69
    VN:RO [1.9.7_1111]
    Rating: 2.2/5 (80 votes cast)
    Harveys
  • 70
    VN:RO [1.9.7_1111]
    Rating: 2.2/5 (406 votes cast)
    H & M
  • 71
    VN:RO [1.9.7_1111]
    Rating: 2.2/5 (106 votes cast)
    Wickes
  • 72
    VN:RO [1.9.7_1111]
    Rating: 2.2/5 (159 votes cast)
    Vodafone
  • 73
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (526 votes cast)
    WH Smith
  • 74
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (589 votes cast)
    Primark
  • 75
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (126 votes cast)
    Martin McColl
  • 76
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (168 votes cast)
    Poundland
  • 77
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (238 votes cast)
    Poundstretcher
  • 78
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (131 votes cast)
    Comet
  • 79
    VN:RO [1.9.7_1111]
    Rating: 2.0/5 (132 votes cast)
    Toys R Us
  • 80
    VN:RO [1.9.7_1111]
    Rating: 2.0/5 (16 votes cast)
    Netto
  • 81
    VN:RO [1.9.7_1111]
    Rating: 2.0/5 (656 votes cast)
    Debenhams
  • 82
    VN:RO [1.9.7_1111]
    Rating: 2.0/5 (67 votes cast)
    Phones 4u
  • 83
    VN:RO [1.9.7_1111]
    Rating: 2.0/5 (264 votes cast)
    Halfords
  • 84
    VN:RO [1.9.7_1111]
    Rating: 1.9/5 (265 votes cast)
    Homebase
  • 85
    VN:RO [1.9.7_1111]
    Rating: 1.9/5 (637 votes cast)
    Currys
  • 86
    VN:RO [1.9.7_1111]
    Rating: 1.9/5 (272 votes cast)
    IKEA
  • 87
    VN:RO [1.9.7_1111]
    Rating: 1.9/5 (84 votes cast)
    3 Mobile
  • 88
    VN:RO [1.9.7_1111]
    Rating: 1.9/5 (117 votes cast)
    H. Samuel
  • 89
    VN:RO [1.9.7_1111]
    Rating: 1.8/5 (59 votes cast)
    JJB Sports
  • 90
    VN:RO [1.9.7_1111]
    Rating: 1.8/5 (30 votes cast)
    Dixons
  • 91
    VN:RO [1.9.7_1111]
    Rating: 1.8/5 (62 votes cast)
    Ernest Jones
  • 92
    VN:RO [1.9.7_1111]
    Rating: 1.8/5 (893 votes cast)
    Tesco
  • 93
    VN:RO [1.9.7_1111]
    Rating: 1.8/5 (136 votes cast)
    Littlewoods
  • 94
    VN:RO [1.9.7_1111]
    Rating: 1.7/5 (346 votes cast)
    PC World
  • 95
    VN:RO [1.9.7_1111]
    Rating: 1.7/5 (295 votes cast)
    Dreams
  • 96
    VN:RO [1.9.7_1111]
    Rating: 1.7/5 (267 votes cast)
    Orange
  • 97
    VN:RO [1.9.7_1111]
    Rating: 1.6/5 (171 votes cast)
    SCS
  • 98
    VN:RO [1.9.7_1111]
    Rating: 1.6/5 (336 votes cast)
    DFS
  • 99
    VN:RO [1.9.7_1111]
    Rating: 1.6/5 (112 votes cast)
    Fitness First
  • 100
    VN:RO [1.9.7_1111]
    Rating: 1.6/5 (595 votes cast)
    Zara
  • 101
    VN:RO [1.9.7_1111]
    Rating: 1.4/5 (724 votes cast)
    Sports Direct

Any views or opinions are solely those of the author and do not necessarily represent those of Mary Portas or any company associated with her.
Any questions, comments or feedback on this section of the site should be made in writing to: webmaster@maryportas.com
If you are a retailer and would like more information please click here.
If you have seen a comment which you belive contravenes our guidelines, please click here.

This is your chance to report on the state of customer service in the UK.

I’m waging war on poor service in Great Britain, and your reports from the frontline are essential in delivering feedback straight to brands.

Simply choose a shop from the list of Britain’s biggest retailers below, give it your star rating out of 5, and deliver your verdict with a short sharp comment.

Or click here to read the live stream of comments from Secret Shoppers up and down the country.  The nation has spoken

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