MaryPortas.com

THE BEST SHOPS IN BRITAIN

The nation has spoken…

My army of Secret Shoppers have cast their votes, written their reviews, and secret shopped their way around the British aisles and this is the result: a live scoreboard of the Best Shops in Britain.

The nation has spoken, but do you agree?  Have you had a brilliant experience where everyone else has only had bad?  Or have you been let down by the nation’s favourite?

I want this to be an accurate barometer of who’s serving the British public – so let the truth out and click on any retailer below to have your say.

Livestream: The nation speaks on the state of service

  • 1
    VN:RO [1.9.7_1111]
    Rating: 4.3/5 (558 votes cast)
    Waterstone’s
  • 2
    VN:RO [1.9.7_1111]
    Rating: 4.0/5 (213 votes cast)
    Iceland
  • 3
    VN:RO [1.9.7_1111]
    Rating: 3.9/5 (436 votes cast)
    Waitrose
  • 4
    VN:RO [1.9.7_1111]
    Rating: 3.9/5 (289 votes cast)
    Monsoon Accessorize
  • 5
    VN:RO [1.9.7_1111]
    Rating: 3.7/5 (346 votes cast)
    Peacocks
  • 6
    VN:RO [1.9.7_1111]
    Rating: 3.7/5 (212 votes cast)
    Body Shop (The)
  • 7
    VN:RO [1.9.7_1111]
    Rating: 3.7/5 (828 votes cast)
    TK Maxx
  • 8
    VN:RO [1.9.7_1111]
    Rating: 3.7/5 (106 votes cast)
    Farmfoods
  • 9
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (76 votes cast)
    Focus DIY
  • 10
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (110 votes cast)
    Staples UK
  • 11
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (307 votes cast)
    CSL
  • 12
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (50 votes cast)
    Republic
  • 13
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (149 votes cast)
    Wilkinsons
  • 14
    VN:RO [1.9.7_1111]
    Rating: 3.5/5 (89 votes cast)
    Blockbuster
  • 15
    VN:RO [1.9.7_1111]
    Rating: 3.5/5 (77 votes cast)
    Wallis
  • 16
    VN:RO [1.9.7_1111]
    Rating: 3.5/5 (31 votes cast)
    Goldsmiths
  • 17
    VN:RO [1.9.7_1111]
    Rating: 3.4/5 (129 votes cast)
    Topman
  • 18
    VN:RO [1.9.7_1111]
    Rating: 3.4/5 (39 votes cast)
    Rowlands Pharmacy
  • 19
    VN:RO [1.9.7_1111]
    Rating: 3.4/5 (75 votes cast)
    Fenwick
  • 20
    VN:RO [1.9.7_1111]
    Rating: 3.3/5 (138 votes cast)
    Gap
  • 21
    VN:RO [1.9.7_1111]
    Rating: 3.3/5 (186 votes cast)
    Clarks
  • 22
    VN:RO [1.9.7_1111]
    Rating: 3.3/5 (574 votes cast)
    Boots
  • 23
    VN:RO [1.9.7_1111]
    Rating: 3.2/5 (218 votes cast)
    Holland & Barrett
  • 24
    VN:RO [1.9.7_1111]
    Rating: 3.2/5 (398 votes cast)
    Dorothy Perkins
  • 25
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (627 votes cast)
    John Lewis
  • 26
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (188 votes cast)
    Selfridges
  • 27
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (217 votes cast)
    ALDI
  • 28
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (151 votes cast)
    Miss Selfridge
  • 29
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (142 votes cast)
    Matalan
  • 30
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (342 votes cast)
    Ocado
  • 31
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (117 votes cast)
    TJ Hughes
  • 32
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (231 votes cast)
    Dunelm
  • 33
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (191 votes cast)
    Superdrug
  • 34
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (499 votes cast)
    Clinton Cards
  • 35
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (533 votes cast)
    New Look
  • 36
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (138 votes cast)
    Mothercare
  • 37
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (37 votes cast)
    Ann Harvey
  • 38
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (120 votes cast)
    Evans
  • 39
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (297 votes cast)
    Next
  • 40
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (337 votes cast)
    Specsavers
  • 41
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (390 votes cast)
    House of Fraser
  • 42
    VN:RO [1.9.7_1111]
    Rating: 2.9/5 (334 votes cast)
    QVC
  • 43
    VN:RO [1.9.7_1111]
    Rating: 2.9/5 (89 votes cast)
    Game
  • 44
    VN:RO [1.9.7_1111]
    Rating: 2.8/5 (541 votes cast)
    River Island
  • 45
    VN:RO [1.9.7_1111]
    Rating: 2.8/5 (604 votes cast)
    Topshop
  • 46
    VN:RO [1.9.7_1111]
    Rating: 2.8/5 (145 votes cast)
    Lidl
  • 47
    VN:RO [1.9.7_1111]
    Rating: 2.7/5 (974 votes cast)
    Marks & Spencer
  • 48
    VN:RO [1.9.7_1111]
    Rating: 2.7/5 (162 votes cast)
    HMV
  • 49
    VN:RO [1.9.7_1111]
    Rating: 2.7/5 (320 votes cast)
    Argos
  • 50
    VN:RO [1.9.7_1111]
    Rating: 2.7/5 (469 votes cast)
    Laura Ashley
  • 51
    VN:RO [1.9.7_1111]
    Rating: 2.7/5 (174 votes cast)
    Greggs
  • 52
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (374 votes cast)
    Co-Op
  • 53
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (505 votes cast)
    Sainsbury’s
  • 54
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (321 votes cast)
    Morrisons
  • 55
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (458 votes cast)
    ASDA
  • 56
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (51 votes cast)
    Costcutter
  • 57
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (97 votes cast)
    o2
  • 58
    VN:RO [1.9.7_1111]
    Rating: 2.5/5 (62 votes cast)
    Habitat
  • 59
    VN:RO [1.9.7_1111]
    Rating: 2.5/5 (47 votes cast)
    Spar
  • 60
    VN:RO [1.9.7_1111]
    Rating: 2.4/5 (33 votes cast)
    T-Mobile
  • 61
    VN:RO [1.9.7_1111]
    Rating: 2.3/5 (428 votes cast)
    Pets at Home
  • 62
    VN:RO [1.9.7_1111]
    Rating: 2.3/5 (103 votes cast)
    Lloyds Pharmacy
  • 63
    VN:RO [1.9.7_1111]
    Rating: 2.3/5 (47 votes cast)
    Magnet
  • 64
    VN:RO [1.9.7_1111]
    Rating: 2.3/5 (38 votes cast)
    Shoe Zone
  • 65
    VN:RO [1.9.7_1111]
    Rating: 2.3/5 (327 votes cast)
    B & Q
  • 66
    VN:RO [1.9.7_1111]
    Rating: 2.2/5 (176 votes cast)
    Carphone Warehouse
  • 67
    VN:RO [1.9.7_1111]
    Rating: 2.2/5 (172 votes cast)
    Phones 4 U
  • 68
    VN:RO [1.9.7_1111]
    Rating: 2.2/5 (241 votes cast)
    Carpetright
  • 69
    VN:RO [1.9.7_1111]
    Rating: 2.2/5 (406 votes cast)
    H & M
  • 70
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (160 votes cast)
    Vodafone
  • 71
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (109 votes cast)
    Wickes
  • 72
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (533 votes cast)
    WH Smith
  • 73
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (591 votes cast)
    Primark
  • 74
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (85 votes cast)
    Harveys
  • 75
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (129 votes cast)
    Martin McColl
  • 76
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (240 votes cast)
    Poundstretcher
  • 77
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (172 votes cast)
    Poundland
  • 78
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (131 votes cast)
    Comet
  • 79
    VN:RO [1.9.7_1111]
    Rating: 2.0/5 (132 votes cast)
    Toys R Us
  • 80
    VN:RO [1.9.7_1111]
    Rating: 2.0/5 (16 votes cast)
    Netto
  • 81
    VN:RO [1.9.7_1111]
    Rating: 2.0/5 (658 votes cast)
    Debenhams
  • 82
    VN:RO [1.9.7_1111]
    Rating: 2.0/5 (67 votes cast)
    Phones 4u
  • 83
    VN:RO [1.9.7_1111]
    Rating: 1.9/5 (270 votes cast)
    Halfords
  • 84
    VN:RO [1.9.7_1111]
    Rating: 1.9/5 (273 votes cast)
    Homebase
  • 85
    VN:RO [1.9.7_1111]
    Rating: 1.9/5 (644 votes cast)
    Currys
  • 86
    VN:RO [1.9.7_1111]
    Rating: 1.9/5 (84 votes cast)
    3 Mobile
  • 87
    VN:RO [1.9.7_1111]
    Rating: 1.9/5 (281 votes cast)
    IKEA
  • 88
    VN:RO [1.9.7_1111]
    Rating: 1.9/5 (117 votes cast)
    H. Samuel
  • 89
    VN:RO [1.9.7_1111]
    Rating: 1.8/5 (59 votes cast)
    JJB Sports
  • 90
    VN:RO [1.9.7_1111]
    Rating: 1.8/5 (30 votes cast)
    Dixons
  • 91
    VN:RO [1.9.7_1111]
    Rating: 1.8/5 (64 votes cast)
    Ernest Jones
  • 92
    VN:RO [1.9.7_1111]
    Rating: 1.8/5 (896 votes cast)
    Tesco
  • 93
    VN:RO [1.9.7_1111]
    Rating: 1.7/5 (138 votes cast)
    Littlewoods
  • 94
    VN:RO [1.9.7_1111]
    Rating: 1.7/5 (354 votes cast)
    PC World
  • 95
    VN:RO [1.9.7_1111]
    Rating: 1.7/5 (303 votes cast)
    Dreams
  • 96
    VN:RO [1.9.7_1111]
    Rating: 1.7/5 (269 votes cast)
    Orange
  • 97
    VN:RO [1.9.7_1111]
    Rating: 1.6/5 (351 votes cast)
    DFS
  • 98
    VN:RO [1.9.7_1111]
    Rating: 1.6/5 (112 votes cast)
    Fitness First
  • 99
    VN:RO [1.9.7_1111]
    Rating: 1.6/5 (604 votes cast)
    Zara
  • 100
    VN:RO [1.9.7_1111]
    Rating: 1.6/5 (178 votes cast)
    SCS
  • 101
    VN:RO [1.9.7_1111]
    Rating: 1.4/5 (740 votes cast)
    Sports Direct

Any views or opinions are solely those of the author and do not necessarily represent those of Mary Portas or any company associated with her.
Any questions, comments or feedback on this section of the site should be made in writing to: webmaster@maryportas.com
If you are a retailer and would like more information please click here.
If you have seen a comment which you belive contravenes our guidelines, please click here.

This is your chance to report on the state of customer service in the UK.

I’m waging war on poor service in Great Britain, and your reports from the frontline are essential in delivering feedback straight to brands.

Simply choose a shop from the list of Britain’s biggest retailers below, give it your star rating out of 5, and deliver your verdict with a short sharp comment.

Or click here to read the live stream of comments from Secret Shoppers up and down the country.  The nation has spoken

LATEST REVIEWS