MaryPortas.com

THE BEST SHOPS IN BRITAIN

The nation has spoken…

My army of Secret Shoppers have cast their votes, written their reviews, and secret shopped their way around the British aisles and this is the result: a live scoreboard of the Best Shops in Britain.

The nation has spoken, but do you agree?  Have you had a brilliant experience where everyone else has only had bad?  Or have you been let down by the nation’s favourite?

I want this to be an accurate barometer of who’s serving the British public – so let the truth out and click on any retailer below to have your say.

Livestream: The nation speaks on the state of service

  • 1
    VN:RO [1.9.7_1111]
    Rating: 4.3/5 (558 votes cast)
    Waterstone’s
  • 2
    VN:RO [1.9.7_1111]
    Rating: 4.0/5 (214 votes cast)
    Iceland
  • 3
    VN:RO [1.9.7_1111]
    Rating: 3.9/5 (437 votes cast)
    Waitrose
  • 4
    VN:RO [1.9.7_1111]
    Rating: 3.9/5 (290 votes cast)
    Monsoon Accessorize
  • 5
    VN:RO [1.9.7_1111]
    Rating: 3.7/5 (212 votes cast)
    Body Shop (The)
  • 6
    VN:RO [1.9.7_1111]
    Rating: 3.7/5 (348 votes cast)
    Peacocks
  • 7
    VN:RO [1.9.7_1111]
    Rating: 3.7/5 (829 votes cast)
    TK Maxx
  • 8
    VN:RO [1.9.7_1111]
    Rating: 3.7/5 (106 votes cast)
    Farmfoods
  • 9
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (76 votes cast)
    Focus DIY
  • 10
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (110 votes cast)
    Staples UK
  • 11
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (50 votes cast)
    Republic
  • 12
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (308 votes cast)
    CSL
  • 13
    VN:RO [1.9.7_1111]
    Rating: 3.6/5 (151 votes cast)
    Wilkinsons
  • 14
    VN:RO [1.9.7_1111]
    Rating: 3.5/5 (89 votes cast)
    Blockbuster
  • 15
    VN:RO [1.9.7_1111]
    Rating: 3.5/5 (77 votes cast)
    Wallis
  • 16
    VN:RO [1.9.7_1111]
    Rating: 3.5/5 (31 votes cast)
    Goldsmiths
  • 17
    VN:RO [1.9.7_1111]
    Rating: 3.4/5 (129 votes cast)
    Topman
  • 18
    VN:RO [1.9.7_1111]
    Rating: 3.4/5 (39 votes cast)
    Rowlands Pharmacy
  • 19
    VN:RO [1.9.7_1111]
    Rating: 3.4/5 (75 votes cast)
    Fenwick
  • 20
    VN:RO [1.9.7_1111]
    Rating: 3.3/5 (138 votes cast)
    Gap
  • 21
    VN:RO [1.9.7_1111]
    Rating: 3.3/5 (186 votes cast)
    Clarks
  • 22
    VN:RO [1.9.7_1111]
    Rating: 3.3/5 (578 votes cast)
    Boots
  • 23
    VN:RO [1.9.7_1111]
    Rating: 3.2/5 (220 votes cast)
    Holland & Barrett
  • 24
    VN:RO [1.9.7_1111]
    Rating: 3.2/5 (398 votes cast)
    Dorothy Perkins
  • 25
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (630 votes cast)
    John Lewis
  • 26
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (143 votes cast)
    Matalan
  • 27
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (188 votes cast)
    Selfridges
  • 28
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (151 votes cast)
    Miss Selfridge
  • 29
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (219 votes cast)
    ALDI
  • 30
    VN:RO [1.9.7_1111]
    Rating: 3.1/5 (342 votes cast)
    Ocado
  • 31
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (234 votes cast)
    Dunelm
  • 32
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (191 votes cast)
    Superdrug
  • 33
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (118 votes cast)
    TJ Hughes
  • 34
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (500 votes cast)
    Clinton Cards
  • 35
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (534 votes cast)
    New Look
  • 36
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (138 votes cast)
    Mothercare
  • 37
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (37 votes cast)
    Ann Harvey
  • 38
    VN:RO [1.9.7_1111]
    Rating: 3.0/5 (297 votes cast)
    Next
  • 39
    VN:RO [1.9.7_1111]
    Rating: 2.9/5 (391 votes cast)
    House of Fraser
  • 40
    VN:RO [1.9.7_1111]
    Rating: 2.9/5 (341 votes cast)
    Specsavers
  • 41
    VN:RO [1.9.7_1111]
    Rating: 2.9/5 (122 votes cast)
    Evans
  • 42
    VN:RO [1.9.7_1111]
    Rating: 2.9/5 (89 votes cast)
    Game
  • 43
    VN:RO [1.9.7_1111]
    Rating: 2.9/5 (336 votes cast)
    QVC
  • 44
    VN:RO [1.9.7_1111]
    Rating: 2.8/5 (605 votes cast)
    Topshop
  • 45
    VN:RO [1.9.7_1111]
    Rating: 2.8/5 (542 votes cast)
    River Island
  • 46
    VN:RO [1.9.7_1111]
    Rating: 2.8/5 (145 votes cast)
    Lidl
  • 47
    VN:RO [1.9.7_1111]
    Rating: 2.7/5 (162 votes cast)
    HMV
  • 48
    VN:RO [1.9.7_1111]
    Rating: 2.7/5 (980 votes cast)
    Marks & Spencer
  • 49
    VN:RO [1.9.7_1111]
    Rating: 2.7/5 (320 votes cast)
    Argos
  • 50
    VN:RO [1.9.7_1111]
    Rating: 2.7/5 (474 votes cast)
    Laura Ashley
  • 51
    VN:RO [1.9.7_1111]
    Rating: 2.7/5 (175 votes cast)
    Greggs
  • 52
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (322 votes cast)
    Morrisons
  • 53
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (377 votes cast)
    Co-Op
  • 54
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (505 votes cast)
    Sainsbury’s
  • 55
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (458 votes cast)
    ASDA
  • 56
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (51 votes cast)
    Costcutter
  • 57
    VN:RO [1.9.7_1111]
    Rating: 2.6/5 (97 votes cast)
    o2
  • 58
    VN:RO [1.9.7_1111]
    Rating: 2.5/5 (47 votes cast)
    Spar
  • 59
    VN:RO [1.9.7_1111]
    Rating: 2.5/5 (64 votes cast)
    Habitat
  • 60
    VN:RO [1.9.7_1111]
    Rating: 2.4/5 (33 votes cast)
    T-Mobile
  • 61
    VN:RO [1.9.7_1111]
    Rating: 2.3/5 (429 votes cast)
    Pets at Home
  • 62
    VN:RO [1.9.7_1111]
    Rating: 2.3/5 (51 votes cast)
    Magnet
  • 63
    VN:RO [1.9.7_1111]
    Rating: 2.3/5 (104 votes cast)
    Lloyds Pharmacy
  • 64
    VN:RO [1.9.7_1111]
    Rating: 2.3/5 (328 votes cast)
    B & Q
  • 65
    VN:RO [1.9.7_1111]
    Rating: 2.3/5 (40 votes cast)
    Shoe Zone
  • 66
    VN:RO [1.9.7_1111]
    Rating: 2.2/5 (179 votes cast)
    Carphone Warehouse
  • 67
    VN:RO [1.9.7_1111]
    Rating: 2.2/5 (172 votes cast)
    Phones 4 U
  • 68
    VN:RO [1.9.7_1111]
    Rating: 2.2/5 (407 votes cast)
    H & M
  • 69
    VN:RO [1.9.7_1111]
    Rating: 2.2/5 (243 votes cast)
    Carpetright
  • 70
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (161 votes cast)
    Vodafone
  • 71
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (110 votes cast)
    Wickes
  • 72
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (533 votes cast)
    WH Smith
  • 73
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (592 votes cast)
    Primark
  • 74
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (86 votes cast)
    Harveys
  • 75
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (129 votes cast)
    Martin McColl
  • 76
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (173 votes cast)
    Poundland
  • 77
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (242 votes cast)
    Poundstretcher
  • 78
    VN:RO [1.9.7_1111]
    Rating: 2.1/5 (131 votes cast)
    Comet
  • 79
    VN:RO [1.9.7_1111]
    Rating: 2.0/5 (133 votes cast)
    Toys R Us
  • 80
    VN:RO [1.9.7_1111]
    Rating: 2.0/5 (16 votes cast)
    Netto
  • 81
    VN:RO [1.9.7_1111]
    Rating: 2.0/5 (661 votes cast)
    Debenhams
  • 82
    VN:RO [1.9.7_1111]
    Rating: 2.0/5 (67 votes cast)
    Phones 4u
  • 83
    VN:RO [1.9.7_1111]
    Rating: 1.9/5 (273 votes cast)
    Halfords
  • 84
    VN:RO [1.9.7_1111]
    Rating: 1.9/5 (275 votes cast)
    Homebase
  • 85
    VN:RO [1.9.7_1111]
    Rating: 1.9/5 (645 votes cast)
    Currys
  • 86
    VN:RO [1.9.7_1111]
    Rating: 1.9/5 (84 votes cast)
    3 Mobile
  • 87
    VN:RO [1.9.7_1111]
    Rating: 1.9/5 (285 votes cast)
    IKEA
  • 88
    VN:RO [1.9.7_1111]
    Rating: 1.8/5 (118 votes cast)
    H. Samuel
  • 89
    VN:RO [1.9.7_1111]
    Rating: 1.8/5 (59 votes cast)
    JJB Sports
  • 90
    VN:RO [1.9.7_1111]
    Rating: 1.8/5 (30 votes cast)
    Dixons
  • 91
    VN:RO [1.9.7_1111]
    Rating: 1.8/5 (896 votes cast)
    Tesco
  • 92
    VN:RO [1.9.7_1111]
    Rating: 1.8/5 (65 votes cast)
    Ernest Jones
  • 93
    VN:RO [1.9.7_1111]
    Rating: 1.7/5 (141 votes cast)
    Littlewoods
  • 94
    VN:RO [1.9.7_1111]
    Rating: 1.7/5 (360 votes cast)
    PC World
  • 95
    VN:RO [1.9.7_1111]
    Rating: 1.7/5 (304 votes cast)
    Dreams
  • 96
    VN:RO [1.9.7_1111]
    Rating: 1.7/5 (269 votes cast)
    Orange
  • 97
    VN:RO [1.9.7_1111]
    Rating: 1.6/5 (354 votes cast)
    DFS
  • 98
    VN:RO [1.9.7_1111]
    Rating: 1.6/5 (112 votes cast)
    Fitness First
  • 99
    VN:RO [1.9.7_1111]
    Rating: 1.6/5 (183 votes cast)
    SCS
  • 100
    VN:RO [1.9.7_1111]
    Rating: 1.6/5 (621 votes cast)
    Zara
  • 101
    VN:RO [1.9.7_1111]
    Rating: 1.4/5 (749 votes cast)
    Sports Direct

Any views or opinions are solely those of the author and do not necessarily represent those of Mary Portas or any company associated with her.
Any questions, comments or feedback on this section of the site should be made in writing to: webmaster@maryportas.com
If you are a retailer and would like more information please click here.
If you have seen a comment which you belive contravenes our guidelines, please click here.

This is your chance to report on the state of customer service in the UK.

I’m waging war on poor service in Great Britain, and your reports from the frontline are essential in delivering feedback straight to brands.

Simply choose a shop from the list of Britain’s biggest retailers below, give it your star rating out of 5, and deliver your verdict with a short sharp comment.

Or click here to read the live stream of comments from Secret Shoppers up and down the country.  The nation has spoken

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