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Review: Matalan

  • Average rating:
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    Rating: 3.1/5 (132 votes cast)
  • Based on: 103 Reviews

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103 Reviews on Matalan

  1. late learner on January 10, 2012

    to purchase women’s pyjamas and slippers; Cardiff Rumney Store; 4ht January 2012.
    Easy access and free parking; good range of items- value for money; no queues at checkout; assistants helped me when I needed a glass of water and a chair to sit on.

  2. Gloria50 on January 6, 2012

    Whitely coventry. Lovely staff. specialy the changing room staff. Friendly helpfull and very pleasant. Nice looking store.

  3. Frau Meyer on December 21, 2011

    Matalan Clearance Wood Green regularly, most recent- 13/12/2011.
    Very nice prices and clothes but the store is dirty and untidy. Filled with clothes on the floor and those on hangers so tightly packed you cant shift them to see properly before selecting. The shoes on shelves are different feet and staff numbers very few. Been on queues for 3 hours! The staff are often nonchalant, do not see the need to hurry while tills on higher floor are left empty. Terrible!

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Matalan, 3.1 out of 5 based on 132 ratings
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Matalan, 3.1 out of 5 based on 132 ratings