MaryPortas.com

Become a Secret Shopper

Review: Pets at Home

  • Average rating:
    VN:RO [1.9.7_1111]
    Rating: 2.4/5 (325 votes cast)
  • Based on: 257 Reviews

(* required fields)

Guidelines: You share in the Secret Shopper community, so please keep your comments clean and polite. Don't attack other Secret Shoppers personally, and keep your criticism of Retailers constructive. Please read our full guidelines before commenting, and email webmaster@maryportas.com to report abuse.






I have read and agree to the Terms & Conditions *

257 Reviews on Pets at Home

  1. Jackie on January 11, 2012

    Jackie
    11th January 2011
    Otford/Sevenoaks
    They have a ‘special offer’ selling 3 male rabbits for £35.
    Male rabbits will fight and kill each other.
    How irresposible to encourage a sale of 3 male rabbits! When I mentioned it to the staff he agreed and said that is what HO have told them to do. Disgusting!

  2. Jackie on January 11, 2012

    Jackie
    11th January 2011
    Otford/Sevenoaks
    They are have a ‘special offer’ selling 3 male rabbits for £35.
    Male rabbits will fight and kill each other.
    How irresposible to encourage a sale of 3 male rabbits! When I mentioned it to the staff he agreed and said that is what HO have told them to do. Disgusting!

  3. moomin on January 11, 2012

    Went to Blackheath Pets at Home today and they could not have been more helpful, I actually came out thinking WOW a store that gives good service!I come from a retail background and very rarely these days do you get good service so credit where credits due – Well done Black heath Pets at Home!!!

  4. Mr Pearce on January 11, 2012

    Staff at the Chepstow store told my elderly Mother that they were too busy to help her to the car with 2, 15kg sacks of Dog food, even after she’d just spent £120 in the store. Shocking service. I’ve strongly suggested that she shop elsewhere in future.

  5. highwaystar on January 10, 2012

    liverpool..staff very helpful when buying coldwater fish,asked all the right questions

  6. Crabtree on January 9, 2012

    Norwich Longwater. Staff not knowledgable about livestock. Sick animals being sold. Livestock kept in small cramped conditions in the stock room.
    The cages for rabbits are FAR to small and they don’t even sell one the size the Rabbit Welfare Assocaition recommed. Really wouldn’t even give this store 1 star.

  7. Emma on January 8, 2012

    Bishopbriggs Strathkelvin Retail Park Glasgow
    Staff on floor and till are really nice come over to my dog see him, give him treats, have a chat with you. Great customer service !
    Also vet clinic in store are excellent. High standard of service is always given to us and know my dog well and always make a big fuss of him. Nice to feel welcomed and important from staff. Always recommend them to others. Thanks again :D

This is your chance to report on the state of customer service in the UK.

I’m waging war on poor service in Great Britain, and your reports from the frontline are essential in delivering feedback straight to brands.

Simply choose a shop from the list of Britain’s biggest retailers below, give it your star rating out of 5, and deliver your verdict with a short sharp comment.

Or click here to read the live stream of comments from Secret Shoppers up and down the country.  The nation has spoken

Pets at Home, 2.4 out of 5 based on 325 ratings
View Britain's Best (& Worst) Shops

Any views or opinions are solely those of the author and do not necessarily represent those of Mary Portas or any company associated with her.
Any questions, comments or feedback on this section of the site should be made in writing to: webmaster@maryportas.com
If you are a retailer and would like more information please click here.
If you have seen a comment which you belive contravenes our guidelines, please click here.

Pets at Home, 2.4 out of 5 based on 325 ratings