Become a Secret Shopper

Review: Tesco

  • Average rating:
    VN:RO [1.9.7_1111]
    Rating: 1.8/5 (899 votes cast)
  • Based on: 705 Reviews

(* required fields)

Guidelines: You share in the Secret Shopper community, so please keep your comments clean and polite. Don't attack other Secret Shoppers personally, and keep your criticism of Retailers constructive. Please read our full guidelines before commenting, and email to report abuse.

I have read and agree to the Terms & Conditions *

705 Reviews on Tesco

  1. Ex Tesco Shopper on January 5, 2012

    Tesco Beeston/Nottingham
    Incompetent staff. They constantly give misleading or wrong prices. Such as a label in the wrong place so at a glance it makes it looks like the product is £1, with the actual price for the product nowhere in sight! I’m sure this is against the law.

  2. loulou on January 2, 2012

    untrained! I was once given a £60 house phone for free as the kid on the till was to busy chatting to his mate to scan it in, thanks tesco

  3. timbo on January 2, 2012

    Worst service ever had. Eastbourne, Dec 2011. I went to swap a voucher at customer service and was spoken to very rudely. I asked the security man where the duty manager was and was told not to make a fuss as the staff were “Under a lot of pressure” It was really disgusting. I said “No, thats not right” but was told by him he wasn’t able to “locate” him (he actually made no effort he just said this as he stood there!

  4. tesco extra southport, goods priced wrongly, when i asked a department manager to confirm the price of the toys in question his reply was ‘do you expect me to know the price of everything in the store’ he then just walked away laughing. also is it a company requirement for all till staff to chew gum all the time…..

  5. Tesco Express, Newport Pagnell
    Always efficient and enthusiastic, they do a great job whenever you go in there!

This is your chance to report on the state of customer service in the UK.

I’m waging war on poor service in Great Britain, and your reports from the frontline are essential in delivering feedback straight to brands.

Simply choose a shop from the list of Britain’s biggest retailers below, give it your star rating out of 5, and deliver your verdict with a short sharp comment.

Or click here to read the live stream of comments from Secret Shoppers up and down the country.  The nation has spoken

Tesco, 1.8 out of 5 based on 899 ratings
View Britain's Best (& Worst) Shops

Any views or opinions are solely those of the author and do not necessarily represent those of Mary Portas or any company associated with her.
Any questions, comments or feedback on this section of the site should be made in writing to:
If you are a retailer and would like more information please click here.
If you have seen a comment which you belive contravenes our guidelines, please click here.

Tesco, 1.8 out of 5 based on 899 ratings